When I order white rice or barley rice, the way a particular waiter measures it doesn't make sense, and it always bothers me. Specifically, the bowl is held in the hand and tapped on the scale for a moment, and then served. This distributes the weight so that it is impossible to check the exact value, and it does not even appear as if the value on the scale is being checked with the naked eye. The cafeteria is open in the evenings, so it's unlikely that they were too busy during peak season. As part of nutritional management, we use large, medium and small portions as appropriate, so please be mindful of serving meals according to the prescribed amounts.
A:
We will once again thoroughly instruct all staff on how to measure the specified amount.
There are often discrepancies between the menu information posted on comenu and the menu actually served in the restaurant (and the menu on the electronic bulletin board at the restaurant entrance) (for example, today, fried white fish was not actually served). Detailed nutritional information can only be checked through comenu, and these often do not match, which can throw off nutrition calculations. I understand that sudden changes can occur due to the availability of ingredients, but even so, it seems like they are happening too frequently, so I would like you to consider revising your menu posting system, etc.
A:
We sincerely apologize for the inconvenience caused by the issue with comenu. As you mentioned, there are many cases where ingredients change on the day of the event, and we have received your feedback. We will review our operations to make corrections on the day as much as possible.
Even though cup noodles and other items were being distributed...
Q:
Regarding the issue of cup noodles and other samples being distributed, but the use of pots is prohibited. I would like them to clearly state that this is prohibited. As far as I can tell, I did not find any such wording on the notices, in X's mailbox, or in the calls made by the distribution staff. I went through the register to have lunch including the distributed items, but I was prohibited from using the kettle on the spot, and since I didn't have enough for lunch without the distributed items, I had to line up again. Since the kettle was being distributed right in front of me, I don't think I'm the only one who thought I could make it by adding hot water on the spot. If many people make the same mistake as me, the area around the register will become crowded, which will be detrimental to both the purchasing department and the customers. I would appreciate your response.
A:
Thank you for your feedback regarding the distribution of samples. Because it would be very crowded if everyone used the water heaters from the samples, we have decided to limit the use of water heaters for the sample distribution products. We sincerely apologize for any inconvenience caused. We will make sure to post information on notices etc. in the future.
Increase the number of self-checkouts that are only used by a small number of people...
Q:
It would be very inconvenient to have more self-checkouts that are only used by a few people and more manned checkouts. If you are going to set up a store on a university campus, I think you should be more aware of your responsibility to ensure that convenience is not compromised. Even if you do set up a store, please make sure it accepts credit cards and electronic payments other than your own.
A:
We will take your opinions and requests seriously. We would like to inform you of the background and current situation that led to the addition of self-checkout registers.
【background】 ・3,000 to 4,500 people use the facility daily ・As a reference value for cash register payment speed Cash/credit cards: 20-30 seconds, Co-op app: around 10 seconds (By promoting payments via the Co-op app, a simple calculation shows that every 1% increase in payment rate will lead to an improvement in congestion of more than 5 minutes per day.) ・Cooperative membership rate approximately 99% (1st to 2nd year students) ・Co-op app payment rate: 65% (as of July) As a result of the above, we hope to reach as many students as possible within the limited time available. To make your store experience smoother, we offer speedy payment and From a management perspective, as a measure to combat rising prices and labor costs, we are introducing a co-op app. We have added more self-checkouts. This is an organization that operates based on the capital contributions entrusted to us by our members. This is to ensure that we can continue to provide products and services to our members.
We believe that this will improve convenience for more students, allowing them to use the library smoothly during limited times (such as break times). It may depend on the time of day you use the self-checkouts, but even during peak lunch hours, the lines at the self-checkouts clear quickly, so it may appear that there are fewer customers. We have also received comments from customers saying, "Paying using the Co-op app is quick."
On the other hand, we are correct in your request regarding other payment methods. However, as you may know, payment companies, including credit cards, charge a processing fee. Accepting other payment methods at self-checkouts would also require a huge amount of development costs. As a non-profit organization that operates solely on campus, this is a burden that will have a significant impact on our management. Therefore, we would like to ask you to make payments using the Co-op app while you are enrolled in school, and we appreciate your understanding and cooperation.
We ask that you continue to use the University of Tokyo Co-op, and we would appreciate it if you would feel free to contact us with any comments, opinions, or requests you may have.
The Monster series of energy drinks Due to a system failure caused by a cyber attack on Asahi Beverages, the distributor of the product, Shipments from the manufacturer have stopped.
I'm a student at Hongo University. I can check the menu for the Central Cafeteria online. This is very convenient and appreciated. Can I also check the menus for the Metro Cafeteria and the Second Cafeteria? I'd appreciate it if you could let me know.
A:
The menus for the Central and Komaba cafeterias are displayed on comenu, but for Metro, the Second Cafeteria, and the Faculty of Agriculture, they are not displayed due to cost and personnel constraints. We will consider this internally, but please check in-store until the implementation.
There was a hair in the udon so I would like you to check it before serving it to me.
A:
We apologize for any inconvenience caused this time. We have shared this information with the noodle supplier. We will thoroughly check again to ensure this does not happen again. In the future, if you notice anything, we would appreciate it if you would speak to a Co-op staff member on the spot.
I haven't seen the Monster Mango Loco at the store lately... I used to drink it almost every day, so I hope it comes back! I think the wide variety of Monster flavors was also a good thing about the store. > Thank you very much!
A:
Monster Mango Loco, Currently, due to the impact of a cyber attack on the Asahi Group, I am unable to place an order. Monster is an Asahi product Not just Mango Loco, but all varieties We have been informed that the item is out of stock.
Asahi's system has been restored. If you can now order this too I will arrange it immediately Please wait until then!
In one of my S semester classes, the assigned textbook was a foreign book, and the teacher said, "Last time, we tried to get foreign books from the Co-op bookstore, but it turned out to be a hassle, so we decided not to do it this time. You'll have to try your best to get them yourself." It was a pain to have to create an Amazon account just for that. I would be very grateful if the Co-op could make it easier for students to purchase foreign books.
A:
Some foreign textbooks and specialized books have special distribution methods, and cannot be purchased through standard purchasing methods or are subject to purchasing conditions. This textbook appears to fall into this category. We apologize for any inconvenience caused. We have an inquiry form on the page where we publish information about textbook sales, so if you contact us, we will be happy to assist you with ordering foreign books. Please make use of this form if you have the opportunity in the future.https://www.utcoop.or.jp/service/books/textbook/
On the confirmation screen of this inquiry form...
Q:
On the confirmation screen for this inquiry form, there seems to be no option other than "Submit." If you want to edit the content, you have to open a new tab and copy and paste from scratch, so I think it would be good to add a function like "Go back" or "Edit content."
A:
We have made the corrections to the contact form as suggested.
