Travel Agency Terms and Conditions

Article 1 (Scope of Application)
The travel arrangement contract concluded between our association and travelers shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.

2. If the Association enters into a special written agreement that does not violate laws and regulations and is not disadvantageous to the traveler, that special agreement will take precedence, notwithstanding the provisions of the preceding paragraph

Article 2 (Definition of Terms)
In these Terms and Conditions, "Arrangement Travel Contract" means a contract in which our organization undertakes to arrange for the traveler to receive transportation, accommodation, and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation providers, etc., by acting as an agent, intermediary, or broker on behalf of the traveler.

2. In these terms and conditions, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel

3. In these terms and conditions, "tour price" means the fare, accommodation fee and other expenses paid by the Association to transportation and accommodation providers, etc. in order to arrange travel services, as well as the travel business handling fee specified by the Association (excluding change procedure fees and cancellation procedure fees)

4. In this section, "communications contract" means an arranged travel contract concluded with a card member of a credit card company affiliated with the Association (hereinafter referred to as the "Affiliated Company") upon receiving an application by telephone, mail, facsimile, or other means of communication, in which the traveler agrees in advance to settle the claims or debts that the Association has against the traveler for the travel fare, etc. based on the arranged travel contract in accordance with the card member terms and conditions of the Affiliated Company separately established after the date on which such claims or debts should be fulfilled, and in which the travel fare, etc. will be paid in the manner specified in Article 16, Paragraph 2 or 5

5. In this section, "Electronic Acceptance Notice" means a notice of acceptance of a contract application, which is sent by means of information and communications technology via a telecommunications line connecting the computer, facsimile machine, telex or telephone (hereinafter referred to as "Computer, etc.") used by the Association and the Computer, etc. used by the Traveler

6. In these terms and conditions, "Card Use Date" means the date on which the traveler or the Association must pay the travel fare, etc. or fulfill the refund obligation based on the travel arrangement contract

Article 3 (Termination of Arrangement Obligations)
When the Association has made arrangements for travel services with the care of a prudent manager, the Association's obligations under the travel arrangement contract are fulfilled. Therefore, even if the Association is unable to conclude a contract for the provision of travel services with transportation or accommodation providers, etc., due to reasons such as being fully booked, closed, or unsuitable conditions, if the Association has fulfilled its obligations, the traveler must pay the Association the prescribed travel service handling fee (hereinafter referred to as the "handling fee"). In the case of a communication contract, the card usage date shall be the date on which the Association notifies the traveler that it was unable to conclude a contract for the provision of travel services with transportation or accommodation providers, etc.

Article 4 (Arrangement Agents)
In fulfilling the arrangement travel contract, our association may have all or part of the arrangements made by other travel agencies, arrangement service providers, or other assistants within or outside Japan.

Article 5 (Application for Contract)
Any traveler who wishes to enter into a travel arrangement contract with our organization must fill in the required information on the application form provided by our organization and submit it to our organization along with an application fee of an amount separately determined by our organization.

2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to enter into a communications contract with the Association must notify the Association of his/her membership number and the details of the travel services he/she wishes to request

3. The application fee referred to in paragraph 1 will be treated as part of the travel fare, cancellation fee and other monies that the traveler must pay to the Association

Article 6 (Refusal to Conclude a Contract)
The Association may refuse to conclude a travel arrangement contract in the following cases:

1. When there is a business need for the Association

2. When a communications contract is to be concluded and the traveler's credit card is invalid, or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

Article 7 (Time of Contract Formation)
A package tour contract shall be formed when our organization accepts the conclusion of the contract and receives the application fee specified in Article 5, Paragraph 1.

2. Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be deemed to have been established when the Association issues a notice to the effect that it accepts the application under Article 5, Paragraph 2. However, if an electronic acceptance notice is issued under the contract, the contract shall be deemed to have been established when the notice reaches the traveler

Article 8 (Special provisions for contract formation)
Notwithstanding the provisions of Article 5, Paragraph 1, the Association may, by special agreement in writing, conclude a package tour contract solely by accepting the conclusion of the contract without receiving payment of the application fee.

2. In the case of the preceding paragraph, the time when the travel arrangement contract is concluded will be clearly stated in the document referred to in the preceding paragraph

Article 9 (Special Provisions for Tickets and Accommodation Vouchers, etc.)
Notwithstanding the provisions of Article 5, paragraph 1 and the preceding article, paragraph 1, the Association may accept oral applications for arrangement travel contracts that are solely for the purpose of arranging transportation services or accommodation services, and for which a document indicating the right to receive such travel services in exchange for the travel price is issued.

2. In the case of the preceding paragraph, the travel arrangement contract shall be deemed to be established when the Association accepts the conclusion of the contract

Article 10 (Contract Document)
After the conclusion of the travel arrangement contract, the Association will promptly provide the traveler with a document (hereinafter referred to as the "Contract Document") that describes the travel itinerary, the content of the travel services, the travel price, other travel conditions, and matters concerning the Association's responsibilities. However, if the Association provides tickets, accommodation vouchers, or other documents indicating the right to receive travel services for all travel services arranged by the Association, the Association may not provide the said Contract Document.

2. In the event that the contract document set forth in the main clause of the preceding paragraph is issued, the scope of travel services that the Association is obligated to arrange under the travel arrangement contract will be as set forth in said contract document

Article 11 (Methods Using Information and Communication Technology)
When the Association intends to conclude a travel arrangement contract, and with the prior consent of the traveler, in lieu of delivering a written document or contract document containing the travel itinerary, the content of travel services, the travel price, other travel conditions, and matters concerning the Association's responsibilities, the Association will use information and communication technology to provide the traveler with the matters that should be included in said document (hereinafter referred to as "Matters to be Included" in this Article), and will confirm that the Matters to be Included have been recorded in a file on the communication device used by the traveler.

2. In the case of the preceding paragraph, if the communications device used by the Traveler does not have a file for recording the Matters to be Mentioned, the Association will record the Matters to be Mentioned in a file (limited to one used exclusively for the Traveler) kept in the communications device used by the Association and confirm that the Traveler has viewed the Matters to be Mentioned

Article 12 (Changes to Contract Details)
Travelers may request the Association to change the travel itinerary, the content of travel services, or other details of the package tour contract. In this case, the Association will comply with the traveler's request to the greatest extent possible.

2. If the contents of the Arranged Travel Contract are changed at the request of the Traveler as described in the preceding paragraph, the Traveler shall bear the cancellation fee, penalty fee, and other costs required for changing the arrangements that are payable to transportation and accommodation facilities, etc. when canceling arrangements that have already been completed, and shall also pay to the Association the change procedure fee specified by the Association. Furthermore, any increase or decrease in the travel price resulting from the change in the contents of the Arranged Travel Contract shall be borne by the Traveler

Article 13 (Cancellation by Traveler at Will)
A traveler may cancel all or part of the package tour contract at any time.

2. When an Arranged Travel Contract is terminated in accordance with the provisions of the preceding paragraph, the Traveler shall bear the cost already paid or to be paid to transportation and accommodation facilities, etc. as consideration for travel services already received by the Traveler, or for cancellation fees, penalty fees, and other costs relating to travel services not yet received, and shall also pay to the Association the cancellation procedure fee specified by the Association and the handling fee that the Association would have received

Article 14 (Cancellation due to reasons attributable to the traveler)
The Association may cancel the package tour contract in the following cases:

1. When the traveler fails to pay the travel fee by the specified date

2. In the case where a communications contract has been concluded, when the traveler's credit card becomes invalid or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

2. When an Arranged Travel Contract is terminated in accordance with the provisions of the preceding paragraph, the Traveler shall bear the cancellation fees, penalty charges and other expenses already paid or to be paid in the future to transportation and accommodation facilities, etc. for travel services not yet received, and shall also pay to the Association the cancellation procedure fee specified by the Association and the handling fee that the Association would have received

Article 15 (Cancellation due to reasons attributable to the Association)
A traveler may cancel the travel arrangement contract if it becomes impossible to arrange travel services due to reasons attributable to the Association.

2. When an Arranged Travel Contract is cancelled in accordance with the provisions of the preceding paragraph, the Association will refund to the Traveler the travel fee already received as consideration for the travel services already provided to the Traveler, excluding any expenses already paid or to be paid in the future to transportation and accommodation facilities, etc

3. The provisions of the preceding paragraph do not prevent a traveler from claiming damages from the Association

Article 16 (Travel Fee)
Travelers must pay the travel fee to the Association by the period determined by the Association before the start of the trip.

2. When a communications contract is concluded, the Association will receive payment for the travel fare using the card of the affiliated company without the traveler's signature on the designated slip. In this case, the card usage date will be the date on which the Association notifies the traveler of the confirmed content of the travel services

3. If the travel price changes before the start of the trip due to revisions in fares and fees of transportation and accommodation providers, fluctuations in exchange rates, or other reasons, the Association may change the travel price

4. In the case of the preceding paragraph, any increase or decrease in the travel price shall belong to the traveler

5. If the Association has concluded a Communications Contract with the Traveler and expenses, etc. that the Traveler must bear pursuant to the provisions of Chapter 3 or Chapter 4 arise, the Association will receive payment of those expenses, etc. by card of an Affiliated Company without the Traveler's signature on the prescribed slip. In this case, the Card Use Date shall be the date on which the Association notifies the Traveler of the amount of expenses, etc. that the Traveler must pay to the Association or the amount that the Association must refund to the Traveler. However, if the Association cancels the Arranged Travel Contract pursuant to the provisions of Article 14, Paragraph 1, Item 2, the Traveler must pay the expenses, etc. that the Traveler must pay to the Association by the date specified by the Association and by the payment method specified by the Association

Article 17 (Settlement of Travel Fees)
If the expenses paid by the Association to transportation and accommodation providers, etc., for arranging travel services that should be borne by the traveler, and handling fees (hereinafter referred to as "settlement of travel fees") do not match the amount already received as travel fees, the Association will promptly settle the travel fees after the completion of the trip in accordance with the provisions of the following paragraphs and paragraph 3.

2. If the travel fee to be settled exceeds the amount already received as the travel fee, the traveler must pay the difference to the Association

3. If the travel fee is less than the amount already received, the Association will refund the difference to the traveler

Article 18 (Group Arrangements)
The provisions of this chapter shall apply to the conclusion of a travel arrangement contract made by multiple travelers traveling the same itinerary simultaneously, who have designated a responsible representative (hereinafter referred to as the "Contract Representative").

Article 19 (Contracting Officer)
Unless otherwise agreed upon, the Association shall consider the contracting officer to have full authority to act as an agent for the travelers constituting the group (hereinafter referred to as "members") in concluding travel arrangement contracts, and all transactions related to travel services pertaining to the group and the services under Article 22, Paragraph 1 shall be conducted with the said contracting officer.

2. The contracting officer must submit a list of members to the Association or notify the Association of the number of members by the date specified by the Association

3. The Association shall not be liable for any debts or obligations that the contracting party currently owes or is expected to owe in the future to the members

4. If the contract representative does not accompany the party/group, the Association will deem a member selected in advance by the contract representative to be the contract representative after the start of the trip

Article 20 (Special provisions for contract formation)
Notwithstanding the provisions of Article 5, Paragraph 1, when the Association concludes a travel arrangement contract with a contracting officer, it may agree to conclude the travel arrangement contract without receiving payment of the application fee.

2. In the event that an Arranged Travel Contract is concluded without receiving payment of the application fee pursuant to the provisions of the preceding paragraph, the Association shall deliver a document to that effect to the person responsible for the contract, and the Arranged Travel Contract shall be deemed to have been concluded at the time when the Association delivers said document

Article 21 (Change of Members)
When the contracting officer requests a change of members, the association will comply with the request as far as possible.

2. Any increase or decrease in the travel price resulting from the changes referred to in the preceding paragraph and any expenses required for such changes shall be borne by the Constituent Parties

Article 22 (Tour Guide Service)
The Association may, at the request of the contracting party, provide tour guide services by having a tour guide accompany the group.

2. In principle, the tour conductor's tour services shall consist of the work necessary to carry out group activities according to the predetermined travel itinerary

3. In principle, the hours during which tour conductors provide tour conductor services are from 8:00 to 20:00

4. When the Association provides tour conductor services, the contracting party must pay the Association the prescribed tour conductor service fee

Article 23 (Responsibility of the Association)
In the performance of a travel arrangement contract, if the Association or a person that the Association has entrusted with making arrangements on its behalf pursuant to the provisions of Article 4 (hereinafter referred to as the "arrangement agent") causes damage to the traveler due to intent or negligence, the Association shall be liable for compensation for such damage. However, this shall only apply if the Association is notified within two years from the day following the occurrence of the damage.

2. If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation or accommodation facilities, orders from a government agency, or other causes beyond the control of the Association or its travel agent, the Association shall not be liable for compensation for the damage, except in the case of the preceding paragraph

3. Notwithstanding the provisions of paragraph 1, with regard to damage to baggage as referred to in the same paragraph, the Association will compensate up to a maximum of 150,000 yen per traveler (except in cases where the damage is due to willful misconduct or gross negligence on the part of the Association), provided that the Association is notified within 14 days in the case of domestic travel, or within 21 days in the case of international travel, counting from the day following the occurrence of the damage

Article 24 (Traveler's Responsibility)
If the Association suffers damage due to the willful misconduct or negligence of a traveler, the traveler shall compensate for the damage.

2. When entering into an Arranged Travel Contract, the Traveler must make use of the information provided by the Association and endeavor to understand the Traveler's rights and obligations and other contents of the Arranged Travel Contract

3. In order to smoothly receive the travel services described in the contract document, if a traveler becomes aware after the start of the trip that travel services different from those described in the contract document have been provided, the traveler must promptly notify the Association, its travel agent or the travel service provider in question at the travel destination

Article 25 (Compensation Guarantee Deposit)
Our association is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).

2. Travelers or members who have entered into a travel arrangement contract with the Association may receive repayment up to 70 million yen from the repayment guarantee deposited by the Japan Association of Travel Agents, an incorporated association, as set forth in the preceding paragraph, in respect of claims arising from that transaction

3. Our Association has paid its share of the reimbursement guarantee fund to the Japan Association of Travel Agents (Incorporated Association) in accordance with the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, and has therefore not deposited a business guarantee fund in accordance with Article 7, Paragraph 1 of the same Act

Article 1 (Scope of Application)
The contract relating to package tours concluded between our association and travelers (hereinafter referred to as the "Package Tour Contract") shall be governed by the provisions of these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be governed by laws and regulations or generally established customs.

2. If the Association enters into a special written agreement that does not violate laws and regulations and is not disadvantageous to the traveler, that special agreement will take precedence, notwithstanding the provisions of the preceding paragraph

Article 2 (Definition of Terms)
In these Terms and Conditions, "Package Tour" means a tour planned by our organization in advance for the purpose of soliciting travelers, which includes the destination and itinerary of the tour, the content of the transportation or accommodation services that travelers will receive, and the amount of the travel fee that travelers will pay to our organization.

2. In these terms and conditions, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel

3. In this section, a "Communications Contract" means an Agent-Organized Tour Contract which the Association concludes with a card member of a credit card company (hereinafter referred to as the "Affiliated Company") affiliated with the Association or a company selling the Association's Agent-Organized Tours on its behalf, upon receiving an application by telephone, mail, facsimile, or other means of communication, in which the traveler agrees in advance to settle the claims or debts that the Association has against the traveler for the travel fee, etc. based on the Agent-Organized Tour Contract in accordance with the card membership terms and conditions of the Affiliated Company separately established on or after the date on which such claims or debts should be fulfilled, and in which the travel fee, etc. for the Agent-Organized Tour Contract will be paid in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article 19, Paragraph 2

4. In this section, "Electronic Acceptance Notice" means a notice of acceptance in response to a contract application, which is sent by means of information and communications technology, via a telecommunications line connecting the computer, facsimile machine, telex or telephone (hereinafter referred to as "Computer, etc.") used by the Association or a company that sells the Association's package tours on its behalf, with the Computer, etc. used by the traveler

5. In these terms and conditions, "Card Use Date" means the date on which the traveler or the Association must pay the travel fare, etc. or fulfill the refund obligations under the package tour contract

Article 3 (Contents of the Travel Contract)
In a package tour contract, our organization undertakes to make arrangements and manage the itinerary so that travelers can receive transportation, accommodation, and other travel-related services (hereinafter referred to as "travel services") provided by transportation and accommodation providers, etc., in accordance with the travel itinerary set forth by our organization.

Article 4 (Arrangement Agents)
In fulfilling a package tour contract, our association may have all or part of the arrangements made by other travel agencies, arrangement service providers, or other assistants within or outside Japan.

Article 5 (Application for Contract)
Any traveler who wishes to apply to our association for a package tour contract must fill in the required information on the application form prescribed by our association (hereinafter referred to as the "application form") and submit it to our association along with an application fee of an amount separately determined by our association.

2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a Communications Contract with the Association must notify the Association of the name of the package tour for which they wish to apply, the date of commencement of the trip, their membership number and other particulars (hereinafter referred to in the following Article as the "membership number, etc.")

3. The application fee referred to in paragraph 1 will be treated as part of the travel fee or cancellation fee or penalty fee

4. Travelers who require special consideration when participating in a package tour should notify us at the time of application. In this case, we will accommodate such requests to the extent possible

5. The expenses incurred by the Association in implementing special measures for the Traveler based on the application under the preceding paragraph shall be borne by the Traveler

Article 6 (Reservations by Telephone, etc.)
The Association accepts reservations for package tour contracts by telephone, mail, facsimile, and other means of communication. In this case, the contract is not concluded at the time of reservation, and after the Association notifies the traveler of the acceptance of the reservation, the traveler must submit an application form and application fee or notify the Association of their membership number, etc., within the period set by the Association, in accordance with the provisions of Article 6, Paragraph 1 or 2.

2. When an application form and application fee have been submitted or a membership number, etc. has been notified in accordance with the provisions of the preceding paragraph, the order in which package tour contracts are concluded will be determined by the order in which the reservations are received

3. If the traveler does not submit the application fee or does not notify the membership number, etc. within the period specified in Paragraph 1, the Association will treat the reservation as if it had not been made

Article 7 (Refusal to Conclude a Contract)
The Association may refuse to conclude a package tour contract in the following cases:

1. When the participant does not meet the gender, age, qualifications, skills, or other conditions for participating travelers that have been specified in advance by the Association

2. When the number of applicants reaches the planned number of applicants

　

3. When the traveler is likely to cause inconvenience to other travelers or hinder the smooth implementation of group activities

4. When there is a business need for the Association

5. When a communications contract is to be concluded and the traveler's credit card is invalid, or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

6. When the traveler is deemed to be a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, or a corporate racketeer or other anti-social force

7. When the traveler makes violent demands, unreasonable demands, uses threatening words or actions or violence in relation to a transaction, or engages in any other act equivalent to these, against the Association

8. When the traveler spreads rumors, uses fraudulent means or force to damage the reputation of the Association or interfere with the Association's business, or engages in any other act equivalent to these

Article 8 (Time of Contract Formation)
A package tour contract shall be formed when our organization accepts the conclusion of the contract and receives the application fee specified in Article 5, Paragraph 1.

2. Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be deemed to have been established when the Association issues a notice of acceptance of the conclusion of the contract. However, if an electronic acceptance notice is issued for the contract, the contract shall be deemed to have been established when the notice reaches the traveler

Article 9 (Delivery of Contract Document)
After the conclusion of the contract as stipulated in the preceding article, the Association shall promptly deliver to the traveler a document (hereinafter referred to as the "Contract Document") containing the travel itinerary, the content of the travel services, the travel price, other travel conditions, and matters concerning the Association's responsibilities.

2. The scope of travel services for which the Association is obligated to arrange and manage the itinerary under an agent-packaged tour contract shall be as set forth in the contract document referred to in the preceding paragraph

Article 10 (Confirmation Document)
If the contract document referred to in paragraph 1 of the preceding article does not include the confirmed travel itinerary, transportation, or accommodation names, the contract document will list the names of the accommodations to be used and the transportation providers that are important for display purposes, and a document describing the confirmed status of these (hereinafter referred to as the "Confirmation Document") will be delivered by the date specified in the contract document, which is no later than the day before the start of the trip (or the start of the trip if the application for the package tour contract is made on or after the seventh day before the start of the trip).

2. In the case of the preceding paragraph, if a traveler wishes to confirm the status of their arrangements, the Association will respond promptly and appropriately, even before the issuance of a confirmation document

3. When the Confirmation Document referred to in Paragraph 1 has been issued, the scope of the Travel Services for which the Association is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 2 of the preceding Article will be specified as set out in said Confirmation Document

Article 11 (Methods Using Information and Communication Technology)
When the Association intends to conclude a package tour contract with the traveler's prior consent, and instead of delivering a document, contract document, or confirmation document containing the travel itinerary, travel services, travel price, other travel conditions, and matters concerning the Association's responsibilities, the Association will provide the traveler with the information that should be included in such document (hereinafter referred to as "Matters to be Included" in this Article) by means of information and communication technology, the Association will confirm that the Matters to be Included have been recorded in a file on the communication device used by the traveler.

2. In the case of the preceding paragraph, if the communications device used by the Traveler does not have a file for recording the Matters to be Mentioned, the Association will record the Matters to be Mentioned in a file (limited to one used exclusively for the Traveler) kept in the communications device used by the Association and confirm that the Traveler has viewed the Matters to be Mentioned

Article 12 (Travel Fee)
The traveler must pay the travel fee specified in the contract document to our organization by the date specified in the contract document prior to the start date of the trip.

2. When a communications contract is concluded, the Association will receive payment of the travel fare in the amount stated in the contract document by card issued by the affiliated company without the traveler's signature on the designated slip. The card usage date will be the date the travel contract is concluded

Article 13 (Changes to Contract Details)
In the event of natural disasters, wars, riots, suspension of travel services by transportation or accommodation providers, government orders, provision of transportation services not in accordance with the original schedule, or other circumstances beyond the Association's control, and if it is unavoidable to ensure the safe and smooth execution of the trip, the Association may change the travel itinerary, the content of travel services, and other contents of the package tour contract (hereinafter referred to as "Contract Details") after promptly explaining to the traveler in advance the reasons why such circumstances are beyond the Association's control and the causal relationship between such circumstances and the changes. However, in urgent cases where it is unavoidable, the explanation will be given after the changes have been made.

Article 14 (Changes to Tour Price) If
the fares and charges applicable to the transportation services used in conducting a package tour (hereinafter referred to as "applicable fares and charges" in this Article) increase or decrease by a significant amount beyond what would normally be expected, due to a substantial change in economic conditions, etc., compared to the applicable fares and charges publicly announced as valid at the time of soliciting the package tour, the Association may increase or decrease the tour price within the range of the increase or decrease.

2. When the Association increases the travel fare in accordance with the provisions of the preceding paragraph, it will notify the traveler of this fact before the 15th day counting back from the day before the start of the trip

3. When the applicable fares and fees as stipulated in paragraph 1 are reduced, the Association will reduce the tour price by the amount of the reduction in accordance with the provisions of the same paragraph

4. If a change in the contract content pursuant to the provisions of the preceding article results in a decrease or increase in the costs required for the implementation of the trip (including cancellation fees, penalty fees, and other costs that have already been paid or will be paid in the future for travel services that were not provided due to the change in the contract content in question) (excluding cases where the increase in costs is due to a shortage of seats, rooms, or other facilities at transportation and accommodation facilities, etc. despite the fact that the transportation and accommodation facilities, etc. are providing the travel services in question), the Association may change the amount of the travel price within that range at the time of the change in the contract content in question

5. In cases where the contract document specifies that the tour price will vary depending on the number of people using transportation and accommodation facilities, etc., and if the number of people using the facility changes after the conclusion of the package tour contract for reasons not attributable to the Association, the Association may change the amount of the tour price in accordance with the terms of the contract document

Article 15 (Transfer of Traveler)
A traveler who has entered into a package tour contract with our organization may, with the consent of our organization, transfer their contractual status to a third party.

2. When a Traveler wishes to request the Association's approval as provided for in the preceding paragraph, he/she must fill in the required information on a form prescribed by the Association and submit it to the Association together with the required fee

3. The transfer of contractual status under Paragraph 1 shall take effect upon the consent of the Association, and thereafter the third party who has taken over the status under the Travel Contract shall succeed to all of the Traveler's rights and obligations relating to the said package tour contract

Article 16 (Right of Cancellation by Traveler)
A traveler may cancel a package tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Association. In the case of cancellation of a contract made via telecommunications, the Association will receive payment of the cancellation fee via the affiliated company's card without requiring the traveler's signature on the prescribed voucher.

2. Notwithstanding the provisions of the preceding Paragraph, a Traveler may cancel an Agent-Organized Tour Contract before the start of the trip without paying the cancellation fee in any of the following cases:

1. When the contents of the contract are changed by the Association. However, this applies only when the change is one of those listed in the upper column of Schedule 2 or other important changes

2. When the travel fare is increased pursuant to the provisions of Article 14, Paragraph 1

3. When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events occur, making it impossible or highly likely that the safe and smooth operation of the trip will become impossible

4. When the Association has not issued a final written document to the traveler by the deadline specified in Article 10, Paragraph 1

5. When it becomes impossible to carry out the trip according to the itinerary stated in the contract document due to reasons attributable to the Association

3. Notwithstanding the provisions of Paragraph 1, if, after the commencement of the travel, the Traveler is unable to receive the Travel Services mentioned in the Contract Document due to reasons not attributable to the Traveler, or if the Association notifies the Traveler to that effect, the Traveler may cancel the contract for that part of the Travel Services that he or she is unable to receive without paying the cancellation fee

4. In the case of the preceding paragraph, the Association will refund to the traveler the amount of the travel fee for the part of the travel services that the traveler was unable to receive. However, if the case of the preceding paragraph is not due to reasons attributable to the Association, the Association will refund to the traveler the amount remaining after deducting from the refund the amount of the cancellation fee, penalty fee, and other costs that have already been paid or that must be paid in the future for the travel services in question

Article 17 (Right of Cancellation by the Association - Cancellation Before Commencement of Travel)
The Association may cancel the package tour contract before the commencement of travel, after explaining the reasons to the traveler, in the following cases:

1. When it is discovered that the traveler does not meet the gender, age, qualifications, skills, or other conditions for participating travelers that have been clearly stated by the Association in advance

2. When the traveler is deemed unable to undergo the trip due to illness, absence of necessary attendants, or other reasons

3. When it is deemed that the traveler may cause inconvenience to other travelers or hinder the smooth operation of the group tour

4. When the traveler requests an unreasonable burden in relation to the contents of the contract

5. When the number of travelers does not reach the minimum number of participants stated in the contract document

6. When there is an extremely high risk that the conditions for carrying out the trip, such as the amount of snowfall required for a skiing trip, which were clearly stated at the time the contract was concluded will not be fulfilled

7. When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events beyond the control of the Association occur, making it impossible or highly likely that the safe and smooth implementation of the trip according to the itinerary stated in the contract document will become impossible

8. In the case where a communications contract has been concluded, when the traveler's credit card becomes invalid or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

2. If the Traveler fails to pay the Travel Price by the date mentioned in the Contract Document referred to in Article 12, Paragraph 1, the Traveler will be deemed to have cancelled the Agent-Organized Tour Contract on the day following that date. In this case, the Traveler must pay to the Association a penalty charge in an amount equivalent to the cancellation fee specified in the preceding Article, Paragraph 1

3. When the Association wishes to cancel a package tour contract for reasons set forth in Paragraph 1, Item 5, it will notify the traveler of the cancellation of the trip prior to the thirteenth day in the case of a domestic trip (the third day in the case of a day trip), or the twenty-third day in the case of an overseas trip (the thirty-third day in the case of a trip commencing during the peak period as specified in Appendix 1), counting back from the day before the start of the trip

9. When it is found that the traveler falls under any of the items 6 to 8 of Article 7

Article 18 (Right of Cancellation by the Association - Cancellation after Commencement of Travel)
The Association may, in the following cases, cancel a portion of the package tour contract even after the commencement of travel, after explaining the reasons to the traveler:

1. When the traveler is unable to continue the trip due to illness, absence of necessary attendants, or other reasons

2. When the traveler disrupts the discipline of group activities by violating the instructions of the tour conductor or other persons who are required to ensure the safe and smooth operation of the trip, or by assaulting or threatening such persons or other accompanying travelers, thereby hindering the safe and smooth operation of the trip

3. When it is found that the traveler falls under any of the items 6 to 8 of Article 7

4. When the continuation of the trip becomes impossible due to natural disasters, war, riots, suspension of travel services by transportation and accommodation providers, orders from government agencies, or other events beyond the control of the Association

2. If the Association cancels a package tour contract in accordance with the provisions of the preceding paragraph, the contractual relationship between the Association and the traveler will be terminated prospectively. In this case, the Association's obligations regarding the travel services already provided to the traveler will be deemed to have been validly repaid

3. In the case of the preceding paragraph, the Association will refund to the Traveler the amount of the travel fee relating to the portion of the Travel Services which the Traveler has not yet received, minus the amount of the cancellation fee, penalty fee and other costs which have already been paid or which must be paid in the future for such Travel Services

Article 19 (Refund of Travel Fees)
If the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 to 5, or if the package tour contract is terminated pursuant to the provisions of the preceding three articles, and there is an amount to be refunded to the traveler, the Association will refund the amount to the traveler within seven days from the day following the termination in the case of a refund due to termination before the start of the trip, and within 30 days from the day following the end date of the trip as stated in the contract document in the case of a reduction or termination after the start of the trip.

2. If the Association has concluded a Communications Contract with a Traveler and the travel fare is reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or the Communications Contract is terminated in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the Traveler, the Association will refund said amount to the Traveler in accordance with the card membership terms and conditions of the Affiliated Company. In this case, the Association will notify the Traveler of the amount to be refunded within seven days from the day following the cancellation in the case of a refund due to cancellation before the start of the trip, or within 30 days from the day following the end of the trip stated in the Contract Document in the case of a refund due to a reduction or cancellation after the start of the trip, and the day on which the Association notifies the Traveler will be considered the Card Use Date

3. The provisions of the preceding two paragraphs shall not prevent the Traveler or the Association from exercising the right to claim compensation for damages in accordance with the provisions of Article 27 or Article 30, Paragraph 1

Article 20 (Arrangements for return trip after contract termination)
If the Association terminates a package tour contract after the start of the trip in accordance with the provisions of Article 18, Paragraph 1, Item 1 or 4, the Association will, at the request of the traveler, undertake the arrangement of the necessary travel services for the traveler to return to the departure point of the trip.

2. In the case of the preceding paragraph, all expenses required for the journey back to the place of departure shall be borne by the Traveler

Article 21 (Group Contracts)
The provisions of this chapter shall apply to the conclusion of a package tour contract applied for by multiple travelers traveling the same itinerary simultaneously, who have designated a responsible representative (hereinafter referred to as the "Contract Representative").

Article 22 (Contracting Officer)
Unless otherwise agreed upon, the Association shall consider the contracting officer to have full authority to act as an agent for the travelers constituting the group (hereinafter referred to as "members") in concluding package tour contracts, and all transactions related to travel services pertaining to the group shall be conducted with the said contracting officer.

2. The contracting officer must submit a list of members to the Association by the date specified by the Association

3. The Association shall not be liable for any debts or obligations that the contracting party currently owes or is expected to owe in the future to the members

4. If the contract representative does not accompany the party/group, the Association will deem a member selected in advance by the contract representative to be the contract representative after the start of the trip

Article 23 (Tour Management)
The Association shall endeavor to ensure the safe and smooth execution of travelers' trips and shall perform the following services for travelers. However, this shall not apply if the Association has entered into a special agreement with the traveler that differs from this.

1. When it is deemed that there is a risk that the traveler will not be able to receive travel services during the trip, necessary measures will be taken to ensure that the travel services are provided in accordance with the package tour contract

2. If, despite taking the measures set forth in the preceding paragraph, it becomes necessary to change the contents of the contract, we will make arrangements for alternative services. In this case, if the travel itinerary is changed, we will endeavor to ensure that the changed travel itinerary conforms to the purpose of the original travel itinerary, and if the content of the travel services is changed, we will endeavor to ensure that the changed travel services are similar to the original travel services, and we will make every effort to keep the changes to the contract contents to a minimum

Article 24 (Instructions of the Association)
When traveling as a group from the start of the trip until the end of the trip, travelers must follow the instructions of the Association to ensure the safe and smooth execution of the trip.

Article 25 (Duties of Tour Guides, etc.)
Depending on the content of the tour, the Association may have tour guides or other persons accompany the group to perform all or part of the duties listed in each item of Article 23 and other duties that the Association deems necessary in connection with the package tour.

2. In principle, the hours during which tour conductors and other personnel referred to in the preceding paragraph will be engaged in the work referred to in the same paragraph shall be from 8:00 to 20:00

Article 26 (Protective Measures)
If the Association determines that a traveler is in need of protection due to illness, injury, etc., during their trip, it may take necessary measures. In this case, if the reason is not attributable to the Association, the traveler shall bear the costs incurred for such measures, and the traveler shall pay such costs by the date and in the manner specified by the Association.

Article 27 (Responsibility of the Association)
In the performance of a package tour contract, if the Association or a person that the Association has entrusted with making arrangements on its behalf pursuant to the provisions of Article 4 (hereinafter referred to as the "arrangement agent") causes damage to the traveler due to intent or negligence, the Association shall be liable for compensation for such damage. However, this shall only apply if the Association is notified within two years from the day following the occurrence of the damage.

2. If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation or accommodation facilities, orders from a government agency, or other causes beyond the control of the Association or its travel agent, the Association shall not be liable for compensation for the damage, except in the case of the preceding paragraph

3. Notwithstanding the provisions of paragraph 1, with regard to damage to baggage as referred to in the same paragraph, the Association will compensate up to a maximum of 150,000 yen per traveler (except in cases where the damage is due to willful misconduct or gross negligence on the part of the Association), provided that the Association is notified within 14 days in the case of domestic travel, or within 21 days in the case of international travel, counting from the day following the occurrence of the damage

Article 28 (Special Compensation)
Regardless of whether or not the Association incurs liability under Article 20, Paragraph 1, the Association will pay compensation and consolation money in predetermined amounts for certain damages suffered by travelers to their life, body, or baggage while participating in a package tour, as stipulated in the attached Special Compensation Regulations.

2. If the Association is liable for the damages referred to in the preceding paragraph pursuant to the provisions of Paragraph 1 of the preceding Article, the compensation to be paid by the Association under the preceding paragraph shall be deemed to be the damages to be paid based on that liability, up to the amount of the damages to be paid

3. In the case provided for in the preceding paragraph, the Association's obligation to pay compensation pursuant to the provisions of Paragraph 1 shall be reduced by an amount equivalent to the damages (including compensation deemed to be damages pursuant to the provisions of the preceding paragraph) that the Association is required to pay pursuant to the provisions of Paragraph 1 of the preceding Article

4. With regard to package tours organized by the Association for travelers participating in package tours organized by the Association, for which a separate travel fee is collected, such tours will be treated as part of the contents of the main package tour contract

Article 29 (Itinerary Guarantee)
If a significant change occurs to the contract details listed in the upper column of Appendix 2 (excluding changes listed in the following items (excluding those resulting from a shortage of seats, rooms, or other facilities of transportation, accommodation, etc., despite the transportation, accommodation, etc., providing the travel services)), the Association will pay compensation for the change equal to or greater than the amount obtained by multiplying the travel price by the rate indicated in the lower column of the same table, within 30 days from the day following the end of the trip. However, this shall not apply if it is clear that the Association is liable for the change under the provisions of Article 27, Paragraph 1.

1. Changes due to the following reasons:

B. Natural disasters and catastrophes

B. War

C. Riots

D. Orders from government agencies

E. Suspension of travel services such as transportation and accommodation facilities

F. Providing transportation services that are not based on the original operation plan

G. Necessary measures to ensure the safety of the life or body of the tour participants

2. Changes relating to the cancelled part of the package tour contract when the package tour contract is cancelled in accordance with the provisions of Articles 16 to 18

2. The amount of change compensation to be paid by the Association shall be limited to 15% of the tour price per traveler per package tour. Furthermore, if the amount of change compensation to be paid by one traveler per package tour is less than 1,000 yen, the Association will not pay change compensation

3. If, after the Association has paid an alteration compensation in accordance with the provisions of Paragraph 1, it becomes clear that the Association will incur liability in accordance with the provisions of Article 27, Paragraph 1 for the alteration, the traveler must return the alteration compensation for the alteration to the Association. In this case, the Association will pay the amount remaining after offsetting the amount of damages that the Association should pay in accordance with the provisions of the same Paragraph against the amount of alteration compensation that the traveler should return

Article 30 (Traveler's Responsibility)
If the Association suffers damage due to the willful misconduct or negligence of a traveler, the traveler shall compensate for the damage.

2. When entering into a package tour contract, the traveler must make use of the information provided by the Association and endeavor to understand the traveler's rights and obligations and other contents of the package tour contract

3. In order to smoothly receive the travel services described in the contract document, if a traveler becomes aware after the start of the trip that travel services different from those described in the contract document have been provided, the traveler must promptly notify the Association, its travel agent or the travel service provider in question at the travel destination

Article 31 (Compensation Guarantee Deposit)
Our association is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).

2. Travelers or members who have concluded a package tour contract with the Association may receive reimbursement up to 70 million yen from the reimbursement guarantee deposited by the Japan Association of Travel Agents, Inc., as set forth in the preceding paragraph, in respect of claims arising from that transaction

3. Our Association has paid its share of the reimbursement guarantee fund to the Japan Association of Travel Agents (Incorporated Association) in accordance with the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, and has therefore not deposited a business guarantee fund in accordance with Article 7, Paragraph 1 of the same Act