Word Card Collection Online Posting

Q:

I had a cutlet bowl made on the spot, which reminds me of Komaba.
Regarding the size notation of donburi, if only the amount of rice changes depending on the size, please clearly indicate that in an easy-to-understand place.
Also, please make sure that people other than those who use the cafeteria money can understand the nutritional value.

A:

Thank you for using Ginkgo Metro Shokudo. We are very sorry to have kept you waiting for the resumption of business for the first time in about 3 years.
I apologize for the difficulty in understanding the notation regarding katsudon and oyakodon. I was still on vacation. POP will be installed in the menu case.
Regarding nutritional value, we apologize for the inconvenience caused to everyone due to the large-scale system change of the National University Co-op Group. The University of Tokyo Co-op has submitted a request for improvement. Please wait a moment now. Thank you for your continued support.

Q:

I have a green Co-op Ticket (University of Tokyo Co-op). Can I use this ticket at the Travel Center?
I want to use it for Shinkansen tickets and limited express tickets.

A:

You can also use it to purchase tickets.
Please ask the staff at the time of purchase.

Q:

I tried to join the co-op online, but I found it very inconvenient that I could only upload my ID in jpg/gif/png format. Since the iPhone's genuine function cannot convert to these file formats, I would like you to improve it so that it can also be uploaded in jpeg. If you use a third-party service or a PC, it is possible to create a specified file format, but considering the risk of uploading your ID card to a third-party service and the trouble of having to take out your PC, jpeg upload is possible. I strongly want you to.

A:

You can also upload in jpeg format
We have modified the program.
I hope you will try it again.

We apologize for the inconvenience.
Also, thank you for your valuable opinion.

Q:

I would like to inquire about the new cash register introduced on September 1st. It seems that each facility in the co-op, especially the cafeteria, is having a hard time dealing with the new machines. I am sorry to say that you are already struggling to respond, but I would like to ask you three questions regarding this.

・What is the cause?
It's possible that it's just that the new machines aren't used to them and it's taking a long time to operate them, or that there's a problem with the system. As a result, it seems that the deterioration of the user interface of the machine itself is also the cause. . Regarding this point, if there are any opinions from those who actually operate the cash register, I would like to ask how the co-op perceives the cause.

・Are there any countermeasures currently in place?
Please let us know if you have any countermeasures that you are implementing or considering to address the above causes.

・Is there a prospect to improve the time efficiency of the cash register and raise it to the previous level by the start of the class period (early October)?
If the school period continues as it is, it is expected that the cafeteria and shopping areas will be much more crowded than before. Frankly speaking as a user, if that happens, the option of using a non-co-op facility when you don't have time to spare will be a realistic option. Therefore, I am sure that you are aware that the start date of the class period (around October 3rd) is one of the limits for improving the situation. If the cause of the problem is familiarity or a defect, there is room for improvement. Only a short time has passed since the problem was discovered, but I would like to hear your thoughts at the moment, based on the cause and countermeasures.

There is no problem with the parts that can be answered, so thank you for your cooperation.

A:

Thank you for always using the University of Tokyo Co-op. We apologize for causing concern to everyone due to the replacement of the cash register. Thank you for contacting us again. We will answer the following requests, mainly regarding the Chuo Shokudo. We sincerely apologize for the late reply.
I. About the cause 0) The first day of cash register replacement was reached without getting used to it and preparing enough. 1) There was a mistake in changing the UI of the cash register operation screen (the order of food menus). Conventionally, the cash register operated a menu screen on a cash register panel specialized for each cafeteria. In the central cafeteria, the standard delivery screen is set as the default at the time of replacement, and the number of processes to call up the menu has increased significantly. 2) There is a time lag due to the panel operation necessary to welcome the next customer after the checkout payment is settled.There are multiple button operations that were not necessary at the cash register in the past, which causes time lag and stress. 3) The cause is the time lag that occurs when linking the cash register → Stella terminal (multi-payment terminal), and the specification that requires the input of the PIN number of the credit card. 　
II. About countermeasures 1) In order to change from the standard screen to the UI reorganized independently for each cafeteria, it is expected that the screen operation will be improved. 2) We are planning to change the specifications of the system that automatically transitions to the initial screen after the cash register payment. 3) Credit card PIN entry will be canceled up to a certain amount. Due to the specifications, there is currently no countermeasure for the time lag from the cash register to the connection with the Stella Terminal.
III. About the guideline at the time of the A semester 1) Improvement is expected (at the central cafeteria) in the week of September 12th. 2) I received a report that the specification of the system has changed and that it will not be delivered in time for October 3rd. 3) PIN entry will be modified around September 15th so that it will not be necessary up to a certain amount.
In addition, it has been found that payment is relatively fast because school cafeteria money and cash payments do not require a Stella terminal. We will consider setting up separate cash registers for school cafeteria money and cash registers, and measures to encourage the use of school cafeteria money. We do not have any prospects for returning to the previous level when the A semester starts, but we will continue to make necessary improvements. We apologize for the inconvenience, but thank you for your continued support.

Q:

Why did you change to the app when paying for the school cafeteria pass using the previous transportation IC card was comfortable enough? Problems include the need for a smartphone, the need for multiple registrations and logins within the app, the difficulty in receiving radio waves at Hongo Chuo Shokudo, and the need to activate the app before paying. . In the first place, it is unnatural to require a smartphone for the school cafeteria pass, which should be usable if there is enough money to deposit the conventional deposit and the school cafeteria pass. In addition, the transition that accompanied this was done arbitrarily and rapidly without considering the opinions of the students at all, and it must be said that users are neglected. Secondly, multiple logins are required within the app. In the first place, since I have registered for the school cafeteria pass, I should not need to register or log in any more, and I feel that I am being asked to do an unnecessarily complicated process. Third, Hongo's central cafeteria is difficult to receive radio waves due to structural problems. Finally, it is conceivable that the processing at the register becomes complicated. Using the app requires multiple operations such as unlocking the smartphone, logging in, selecting payment, and selecting the school cafeteria pass. The restaurant is expected to be even busier.
Why on earth did the students make such a change that no one asked for? Hopefully, they will return to the transportation IC card system.

A:

Thank you for always using the co-op. Thank you for your contribution. We apologize for the inconvenience caused by the transition from the school cafeteria pass to school cafeteria money. The school cafeteria pass system was linked to a POS cash register (manufactured by Toshiba TEC Co., Ltd.) that was shared not only by the University of Tokyo co-op but also by many co-ops in the Tokyo area. This time, due to the large-scale renovation of the system of the university co-op group nationwide, including the Tokyo area, the cash register will also be changed, and the system of the school cafeteria pass that was used only in the Tokyo area will be renewed and made into a smartphone app: Gakushoku Money It came to be done. We are very sorry for the inconvenience caused to our members by switching systems. The transition from the school cafeteria pass to school cafeteria money is due to the renewal of the nationwide system as described above, but the functions so far (cashless use at the co-op cafeteria, limited use for eating, My page usage history and nutrition information) will be basically maintained. In the future, we plan to implement point grants according to single items, events, fairs, etc. In addition to cafeterias, co-ops handle foods such as boxed lunches and beverages not only at cafeterias but also at stores where they are purchased. By promoting the use of the cafeteria and the purchasing department, we would like to help alleviate congestion. Lastly, we would like to consult with you individually about how to deal with union members who do not have a smartphone and who are currently using a school cafeteria pass. We believe that it is necessary to consider usage and payment methods other than smartphones systematically. We apologize for any inconvenience caused by the system change. Thank you for your continued support.

Q:

Confirmation of the payment balance in line with the migration from the school cafeteria pass to the app

I still can't check the balance from before on the app, but will it be possible to check it from the "Payment" item on September 1st? My balance is not displayed on univcoop My Portal, so I am worried about how to check it.

A:

You can see the final balance of the school cafeteria pass until 8/21 on the conventional school cafeteria pass my page. Please be assured that the payment service for the school cafeteria pass has been suspended since August 22nd, and there will be no change in the balance. From now on, the balance will be transferred by the system, and you can check it by logging in from the "Payment" button after 9/1. Information on settlement / deposit method and history confirmation is delayed,

We apologize for the inconvenience. We will notify you by in-app notification before the start of use, so please wait for a while.

Q:

When I used the bundle fair, I thought the amount on the receipt didn't match
Then I realized that the discount amount was wrong. When I asked in the book department, I was told that the 1 digit of the discount amount was rounded down. I didn't write that anywhere. When the fractions are added up, the total amount changes considerably. Because of this, the image of co-ops as ``a vicious group that covets money from students'' is strengthened. I would like a refund.

A:

・About the current discount amount calculation method,
　I am very sorry that I am not well informed.
・From 9/1, all university co-op stores have updated to a new cash register system.
　The discount amount will be calculated in units of 1 yen at the new cash register.
　With the change to the new cash register, points will be returned instead of cash discounts
　There is a university co-op, but the co-op of the University of Tokyo will continue to offer cash discounts.
・The period until the above renewal (until the end of August) is
　We will post the calculation method of the discount amount near the cash register.
　It will be posted when the store opens on 8/4.

Based on your remarks,
We are thinking of revising the information provided when joining the co-op.
About the expressions and descriptions that have been used so far,
We will do our best to provide more accurate information.

Q:

Regarding the abolition of the school cafeteria pass.
It seems that the school cafeteria pass is ending, but I don't think there is enough explanation as to why it is ending. Please explain the rationale for terminating the app, how the app is superior to the school cafeteria pass, and why it cannot be replaced by the school cafeteria pass. In addition, although it is thought that there are still a small number of subscribers who do not own smartphones, we will unilaterally abolish the school cafeteria pass without taking alternative measures for such people, It is unfair to ask for a transition to I think this also needs an explanation. We look forward to your sincere reply.

A:

We apologize for the inconvenience caused by the transition from the school cafeteria pass to school cafeteria money.

The school cafeteria pass system was linked to the POS register (Toshiba TEC) that was shared not only by the University of Tokyo co-op but also by many co-ops in the Tokyo area. This time, due to the large-scale renovation of the system of the university co-op group nationwide, including the Tokyo area, the cash register will also be changed, and the school cafeteria pass system that was used only in the Tokyo area will be renewed and made into a smartphone application. rice field. Even after the renovation, we will be able to continue the services that we have been able to provide with the school cafeteria pass, so we have decided to ask you to switch to school cafeteria money. We are very sorry for the inconvenience caused to our members by switching the system.

The transition from the school cafeteria pass to school cafeteria money is due to the renewal of the nationwide system as described above, but the functions so far (cashless use at the co-op cafeteria, limited use for eating, My page usage history and nutrition information) will be basically maintained. In the future, we plan to implement point grants according to single items, events, fairs, etc.
At present, one of the urgent requests of the members of the University of Tokyo Co-op is to reduce the congestion in the Komaba cafeteria, especially during peak lunch hours.
We believe that one of the reasons for this congestion is the fact that the number of school cafeteria pass holders is increasing and that the scope of use of the school cafeteria pass is limited to the cafeteria menu. The co-op handles food such as boxed lunches and beverages not only at cafeterias but also at stores where it is purchased. I would like to make it a system that supports eating. We would like to help alleviate congestion even a little by promoting the spread of dining and purchasing.

Lastly, we would like to consult with you individually about how to deal with union members who do not have a smartphone and who are currently using a school cafeteria pass.
We believe that it is necessary to consider usage and payment methods other than smartphones systematically.

Q:

The book card Next is sold at a discount at the gift certificate shop, so I would like you to consider the following in order to reduce the burden of book costs on students.

1. Negotiate with a major cash voucher shop (Ticket Ranger, J Market, Cicchetti, etc.) to install a book card vending machine in the university book department, and have the cash voucher shop replenish the book card as appropriate. Alternatively, consignment sales are accepted from gift certificate shops and sold to students at a discount price at the counter of the book department.

2. The University of Tokyo Co-op purchases Book Card Next from a major cash coupon shop at a large rate, and sells it to students at the university book department (or to faculty and staff if there is a surplus). In this case, it is probably necessary to obtain permission from the secondhand dealer based on the Secondhand Articles Dealer Act, but I think the hurdle is low because they plan to obtain permission from the secondhand dealer in order to start the PC trade-in business.

In addition, I would like you to consider the products that can be useful for students, such as JAL and ANA shareholder complimentary tickets (for returning home, etc.), stamps, JR Orange Cards, etc. (There is a dealer who sells stamps at a discount of nearly 20%. Orange cards are discounted by nearly 10%.)
Although it is possible for individual students to use cash coupon shops, they are small individual customers, so they cannot receive the application of large-lot rates. I want you

Q:

You asked if we could sell it at a discount like the book cards sold at the gift certificate shop. Sorry for the inconvenience.
In conclusion, it is difficult to sell book cards at a discount even if you purchase them from a gift certificate shop.
The reason is if you purchased a book card from the coupon shop where you received the information
If you add the cost involved, it will be higher than the purchase price of a new book card.
Co-ops also incur a certain amount of expenses in order to operate their business.
Please understand that it is difficult to sell at the purchased price.

Q:

I have a question. Since the announcement of the abolishment of the cafeteria pass the other day, there is information that the University of Tokyo will abolish the 10% discount on book prices for members, following the trend of other university co-ops. Regarding this, I would like to ask if there is a decision at this point regarding the abolishment of discounts, and whether abolition is being considered at the management level.

In addition, we believe that there are many students, faculty, and staff who are interested in this matter, so we would like to request that an official announcement be made in either case.

A:

Regarding your question about whether the 10% discount on book prices for members will be abolished, the University of Tokyo Co-op has no plans to abolish the current book discount for members.