Collection of short message cards posted online

Q:

The chicken in my mentaiko cream potato was so red that it made me anxious. I even took a photo. In the end, I stopped eating it. After eating it, I had to fight the anxiety of getting gastroenteritis for about three hours, and I felt terrible

A:

We apologize for the inconvenience caused by the reddish color of the chicken. Regarding the "Steam-Cut Chicken" used in this menu, we confirmed that it is a pre-cooked item that is also heated during preparation in the central cafeteria. Furthermore, upon checking with our food product manager, we learned that due to the nature of chicken, there is a phenomenon known as "pinking," in which chicken retains a red color even after cooking, and this may be the case in this case. Regarding pinking, the following is an explanation: Meat contains a pigment protein called myoglobin, which generally denatures and oxidizes when heated, turning brown. However, some meat contains heat-stable myoglobin, which remains resistant to heating. Heat-stable myoglobin has the ability to prevent iron oxidation, maintaining the iron's reduced state, which may result in the meat appearing red. Additionally, depending on the condition of the ingredients, a strong red color may remain. This could be due to factors derived from the ingredients, such as: 1) the presence of bloody parts close to blood vessels, resulting in a red color that persists (stabilizes) even after cooking; 2) insufficient bleeding after slaughter, resulting in blood remaining throughout the raw meat; or 3) some kind of stress on the animal causing an increase in the amount of blood, which affects the final product. Since the meat is steam-heated at over 70°C for one minute during production, and our central cafeteria also heats it at 220°C for 10 minutes in humidified mode, the health risk is considered extremely low. Furthermore, if you have any concerns about our menu in the future, please speak to a staff member immediately. Once again, we apologize for any inconvenience this may have caused

Q:

I am an undergraduate student with wheat, rice and fruit allergies
I'm grateful that the cafeteria displays allergy information, but there are so few wheat-free meals that I can hardly eat any
I didn't realize it because I've only recently stopped eating wheat, but many foods in the world contain wheat
I've given up on regular restaurants, but I would really like to ask the co-op cafeteria to provide wheat allergy-friendly food, even if it's just one main dish

A:

Thank you for your feedback regarding the products we offer. After researching the products offered at Chuo Shokudo,
The main products that do not contain wheat are listed below
====================
・Products offered at the fish market corner
・"Soy meat spinach curry" in the rice bowl and curry corner,
　Vegan-recommended items such as "Three-Bean Vegetable Curry"
・"Miso soup" and "pork soup" at the cafe corner
・"Grilled salted Atka mackerel" and "Grilled salted Fukushima mackerel" are available in the hot case
*Simmered sardines with ginger contains wheat
・"Onsen Tamago" and "Vegetable Life 100" available in the cold case
=====================Furthermore, if the product does not contain "rice" and "fruit",
The main items offered at the Central Cafeteria are limited to the following:
====================
·miso soup
・Pork miso soup
・Grilled salted Atka mackerel
・Grilled salted mackerel directly from Fukushima
・Hot spring eggs
====================We will consider offering wheat-free products,
Please refer to the above for the current situation and we would appreciate it if you could use the restaurant

Q:

I found it annoying that the staff at Panes House were chatting loudly, even while cooking. I think it would be better for customers to have a more comfortable dining experience if they refrained from talking while cooking, and if they were to at least keep the volume down when they were not working so that customers could not hear them

A:

Despite using the Central Dining Room and Panes House,
We sincerely apologize for any inconvenience caused
Based on the information you provided, the manager of PANES HOUSE will
We instructed them to refrain from private conversations

Q:

I think they often serve chilled soba/udon in the summer, but I'd like to be able to eat chilled soba/udon any time, even if it's just seasonal! (It doesn't have to be topped like kakesoba/udon.)

A:

Currently, chilled soba and udon are only available in the summer. Also, due to operational reasons, it is difficult to offer them year-round

Q:

When I bought the soup pasta, I was given a wooden spoon, but the spoon was too shallow to scoop up much of the soup, making it difficult to eat

A:

We apologize for any inconvenience caused
Thank you for your feedback

We will consider switching to another spoon product

Q:

Thank you as always! I'd like to buy some of FOCO's drinks... Also, if they had freshly baked bread, I'd like to buy it every day

A:

As for the various FOCO juices you've been looking for, we will soon be stocking two new varieties: Coconut Juice and Mango Juice
Regarding freshly baked bread, we have been considering the possibility of producing and selling it for the past few years, but have come to the conclusion that it is currently difficult to do so due to the equipment requirements
We apologize for not being able to meet your request

Q:

I would like more rice in the negitoro bowl
Even though it was only 700 yen, I was already hungry. As a poor student who is used to having three mouthfuls of rice for every bite of side dish, I would have preferred if they had cut down on the amount of negitoro a little

A:

The ratio of ingredients to rice will be decided at the store. We offer a "large size" Negitoro Donburi with extra rice. We hope you will also try this

Q:

There have been a lot of small flies at Hongo Central Restaurant recently

A:

We sincerely apologize for any inconvenience caused. We will thoroughly check and implement pest control measures so that our customers can dine in peace

Q:

It's annoying that when I want to eat on the second floor after the cash register, I don't know how long it will be open. I wish they would install cameras and monitors
Also, if you go to the dressing corner before going to the second floor, the flow of traffic will get mixed up and it will be inconvenient. Please create a dressing corner on the right hand side after the register

A:

Your comments will be reviewed by our staff
Thank you very much for your valuable feedback

Q:

On October 16th, when I ate a black pepper stir-fried vegetable set meal at the Komaba 2nd floor cafeteria, I found a triangular piece of plastic measuring 2-3cm on each side mixed in. It is likely that it was a bag containing ingredients
This time, the foreign object was relatively large, so I noticed it before eating it, but if it had been small, I could have eaten it without noticing, which could have resulted in health problems
I fully understand that it is difficult to completely prevent foreign objects from being mixed in with the human eye, but if a foreign object of that size is found in food, I cannot help but question your hygiene management system. I would like to once again ask for thorough hygiene management

A:

We sincerely apologize for any inconvenience caused. We have shared this information with our staff and will once again thoroughly check the cooking and plating process to ensure this does not happen again