Collection of short message cards posted online

Q:

I ordered a kebab wrap, but the staff member who made it added tap water to the hummus sauce bottle and continued using it.
I can imagine that the hummus settles at the bottom and becomes more viscous towards the end, but only the solids settle, and the concentration of the seasoning liquid shouldn't change much from the beginning to the end, so I think it's a bit too simplistic to think that diluting it with tap water will return it to its original concentration. If you
add tap water, the concentration of the solids will return to normal, but the seasoning liquid will only become weaker.
As expected, the sauce was watery, and the kebab was extremely overpowering in terms of the strong flavor of the meat... I was very disappointed, especially since the kebab wraps I had yesterday and the day before were so delicious.

For those who prepare the meals, it may be just one of hundreds or thousands of meals, but for those of us who eat it, it's a precious treat between classes, and it's that enjoyable meal that gives us the strength to keep going. I understand
you are very busy, but could you please at least do something basic like shaking the bottle properly each time before use to prevent solid food from settling at the bottom? I apologize for the inconvenience.

A:

Thank you for your feedback regarding the hummus. We apologize for any inconvenience caused.
The hummus is designed to be mixed with water in a specified ratio to make hummus sauce. Upon checking, we found that it had solidified as you pointed out, which is why water was added. Although it is designed to be mixed with the specified amount of water, adding even more water will result in a watery hummus sauce, so we have instructed that a new batch of hummus sauce be used in such cases. We are
truly sorry for causing you any unpleasantness. We are very pleased to hear that you enjoy eating in the cafeteria. All of our staff will strive to live up to your expectations. We hope you will use the Central Cafeteria again.

Q:

The limited-time taco rice was so delicious that I would love for it to become a regular menu item

A:

Thank you for your feedback on the menu.
As for the taco rice, it's made with ingredients that are only available for a limited time, so if we have any left over, we'd like to offer it again somewhere.
Taco rice is a regular summer event menu item, so we hope you'll look forward to it again next year.

Q:

I'm happy that there are more fish other than mackerel!
Atka mackerel is delicious!

A:

At the Central Dining Hall, we mainly serve grilled salted Atka mackerel in the hot case, and about once a month we also serve grilled salted mackerel.We also have a set meal corner on weekdays from 11am to 2pm where we offer a variety of fish dishes that change daily, so we hope you will enjoy them as well

Q:

On June 9th, the bean sprouts in the Bang Bang Chicken Tofu seemed to be rawer than usual. Could you please tell me the standard for cooking them? Also, if there was a problem only on that day, please take measures

A:

Regarding your comment that the bean sprouts in the Bang Bang Chicken Tofu were almost raw, we checked with the staff member in charge after receiving your feedback. The cause was that they had been steamed for a shorter time than the prescribed time. We have instructed
the staff member in charge and other related staff to ensure that steaming is done for the prescribed time. We
sincerely apologize for any unpleasant experience you had on June 9th. In the future, we intend to strive to improve our customer service and employee training so that all our members can enjoy their meals comfortably.

Q:

The Aosa Negitoro Donburi was so delicious that I ended up ordering it every day.
Normally, I go straight home after classes, but I stayed at the university until late at night just for the Aosa Negitoro Donburi, and even had dinner at the cafeteria.
The aroma of the sea from the Aosa gently binds together the grated yam, tuna, and shredded seaweed, creating a sense of unity and profound umami that sets it apart from a regular yam and negitoro donburi. It was shockingly delicious. I
'm sad that the campaign is ending. I hope it will be brought back.

A:

Thank you for your feedback on the Aosa Negitoro Donburi! We use Aosa harvested in Fukushima, which is only harvested seasonally. If there is stock in Fukushima, we will consider offering it! We are considering continuing to offer the Aosa menu, so we hope you will enjoy our other dishes as well

Q:

When I went to the store today, they didn't have Calbee's Consommé Punch potato chips. They had Calbee's Usushio and Chip Star, but the absence of Consommé Punch is a significant missed opportunity.
https://urecon.jp/categories/%E9%A3%9F%E5%93%81/%E8%8F%93%E5%AD%90%E9%A1%9E/%E8%8F%93%E5%AD%90/%E3%82%B9%E3%83%8A%E3%83%83%E3%82%AF/130131
https://ranking.net/rankings/best-potatochips
According to these two survey results, Calbee products are the most popular in every flavor, and in the latter, Consommé Punch is the most popular.
to take this opportunity to suggest increasing sales of Calbee potato chips over Chip Star. If this is simply a stockout issue, please adjust your order quantity to prevent future shortages. We understand there may be various reasons for this, but we would appreciate your consideration.

A:

Thank you for your valuable feedback

We do carry Calbee's Consommé Punch at our store, but
it appears that it was out of stock when you visited.
We apologize for the inconvenience.

This product is only delivered once a month, so
it may be out of stock by the end of the month.

We will strive to avoid stock shortages in the future, so
we would appreciate your continued support.

Q:

It was very delicious, but could you please add cheese potato mochi to the regular menu instead of just being a limited-time item?

A:

It will be difficult to add this to the regular menu immediately, but we will share the fact that there are many requests for it to become a regular item during the general menu discussion

Q:

I'd like to see improved access to nutritional information. The nutritional information for each menu item is only posted at the entrance and pick-up area, and I can't find it online, so I have to take a photo of it. You can also view it in your usage history on the app, but it's difficult to read and a hassle. Could you please make the nutritional information for each menu item available on your website or Twitter?

A:

Nutritional information and allergen information, which can be viewed online, are currently available on the "Gakushoku.co-op" website. (A link is provided below.) This is a common site for university cooperatives, not just the University of Tokyo Co-op, so it does not include menus other than the University of Tokyo Co-op's original menu, but we hope you will make use of it.
Also, since this information was not sufficiently publicized, we have taken your feedback into consideration and will post posters introducing Gakushoku.co-op at the entrance of the cafeteria.

Gakushoku.coop

Q:

If I don't buy anything at the cafeteria and just eat the lunch I brought with me, can I still use the cafeteria?

A:

In the dining hall, priority is generally given to those using the dining hall menu. In particular, during the busiest hours between 12 and 1pm, even those who have purchased a dining hall menu are asked to share the space, so we ask that those who only bring their own food or are not eating in refrain from using the space. If you would like, we would be grateful if you could purchase at least one dish in the dining hall. (The cheapest menu item is miso soup (priced at 44 yen)

Additionally, from mid-May, the hall on the second floor of the cafeteria will be open to the public from 2:00 PM to 8:00 PM on weekdays after the cafeteria closes. Please feel free to use this area for eating and drinking, studying, chatting, etc

Q:

Can I use base money (not just cafeteria money) to pay at the central cafeteria?

A:

You can also use "Base Money" in the cafeteria. However, if you use "School Money," you will receive points based on the amount you spend. (1 point is added to Base Money for every 200 yen spent.) We recommend paying with "School Money" to receive the points you earn