Collection of short message cards posted online

Q:

The reception is poor at the location where the machines for topping up cafeteria money and base money are located, so I am unable to top up. I would like them to move it to a location with better reception

A:

We apologize for the inconvenience caused by the poor reception at the Central Cafeteria. We will consider selecting a new location internally. While it is difficult to improve the situation immediately, you can also charge your cafeteria money with a credit card. We hope you will also use this option

Q:

The stir-fried pork and vegetables with salt only had one piece of broccoli in it

A:

We have reviewed your feedback and immediately had the staff in the relevant section check the presentation schedule and have reconfigured the operations so that the food is presented in the same way as the menu board

Q:

The self-service bar is delicious, but if you order a moderate amount of eggplant and potato salad, the price will be nearly 300 yen, far exceeding the price of the fish. I wonder if the weight of the plate is included? It's a little too expensive, so I can't buy it often

A:

Regarding the operation of the self-service bar: - The weight of the plates is deducted when weighing, and is not included in the price. - The price per gram is a standard price at the University of Tokyo Co-op.
Potato salad and eggplant are relatively heavy items, so if you like, we recommend combining them with lighter items such as shredded cabbage to enjoy a larger portion at a lower price.

Q:

I would like to be able to use Rakuten Pay and Rakuten Edy.
Also, I would like to be able to top up Base Money and Cafeteria Money using QR code payments.

A:

any payment methods other than those currently available,
including Rakuten Pay and Rakuten Edy.

Furthermore, base money
can only be charged via credit card or cash at convenience store payment registers.
There are no plans to introduce any other charging methods.

Q:

I wish they would make their own curry roux. It has a strong retort feel and isn't worth the price

A:

Currently, we use curry roux exclusively for the University Co-op (made in bulk at a factory and delivered to each store). If we were to make it ourselves, the selling price would be higher due to labor costs, gas costs, and other expenses, and we would not be able to serve as many servings, so we have decided to keep it as it is

We will pass on your comment that it "has a strong retort-like taste" to the person in charge of the university co-op menu

Q:

The manju commemorating the entrance ceremony of the University of Tokyo has run out of stock, but could you please tell me when the next shipment will arrive? Thank you in advance

A:

Currently, university manju are produced and sold for a limited time only to coincide with school events such as school festivals, when many customers visit

Q:

The rice portions in both the rice bowls and the curry are huge. I
've only ever ordered the small size, so I don't know about the other sizes, but even the small is a lot.
I wish they would reduce the portion size a bit. And if possible, I wish they would lower the price. I wish they would make an extra-small size.

A:

The current rice sizes at the Co-op cafeteria are as follows:
Rice only/set meals: Small 130g, Medium 200g, Large 270g Rice bowls/curry: Small 180g, Medium 250g, Large 320g We will once again check to ensure that the above quantities are strictly adhered to.

Also, if you have a small size and it's too much, please ask the staff to serve you a smaller portion. We will consider the extra small size if we receive many similar comments. Thank you for your understanding

Q:

There was a recent app update, but I felt that there was almost no improvement regarding the nutritional information display, which had been a frequent complaint.
It is necessary to be able to check nutritional information on the app without authentication, or to have it printed on the receipt, and to display not only the nutritional information for each meal but also the nutritional information for each menu item.

A:

Regarding the nutritional information, as you pointed out,
it can only be checked through the univcoop My Portal, which requires authentication.
Also, for the nutritional value of each meal,
at this time, we apologize for the inconvenience, but you can only check it on "Gakushoku.coop" (https://gakushoku.coop/).

As this is a system common to all university cooperatives nationwide, we apologize that it cannot be improved immediately, but we
will share this request with all university cooperatives nationwide and continue to request improvements so that the app can be made more user-friendly.

Q: It seems that parties are not currently being accepted, but will there be any changes that will make it possible to hold parties after April?

A: At this time, the reopening date has not been decided. We are discussing reopening around May when COVID-19 is classified as a Category 5. Once an official decision has been made, we will announce it on our website and Twitter

Q:

Would it be possible for you to sell "CO-OP Microwave-Safe Regular Wrap" again? Thank you very much

A:

Regarding your request for "CO-OP Microwave-Safe Wrap Regular," due to changes in the product lineup across all university cooperatives, we are no longer able to stock it in our store.
Currently, the only product we carry is Kureha Kogyo's Kurewrap. For other brands of wrap, we may be able to order them depending on the lot, so please feel free to inquire. However, we are unable to order the CO-OP product you requested. We understand that this may be frustrating for a CO-OP product, but we ask for your understanding and cooperation.