Collection of short message cards

Q:

It's a restaurant, but I feel like the quality has been declining recently. Today, the rice wasn't cooked properly, so it wasn't chewy and didn't taste good at all. I also ordered a hamburger steak with demi-glace sauce, but the meat was so thick I hesitated to call it a hamburger steak. It made me wonder if there was really meat in it. The latter is probably a matter of personal preference, but I think everyone would agree with the former. I would like to see some improvement

A:

We sincerely apologize for any inconvenience caused.
Regarding the two points you raised, firstly, the rice: We immediately checked the situation on-site. As of 4:40 PM, there were slight differences in the rice being served at different stations, but we will discard the rice and replace it with rice that has been re-cooked according to the instructions in the manual. Furthermore, from today onward, we will share your feedback with the staff in charge of rice cooking and ensure that they strictly adhere to the manual and conduct quality checks by tasting the cooked rice to prevent recurrence.
Next, regarding the hamburger steak: The hamburger steak used in the "Hamburger Steak with Demi-glace Sauce" is an ingredient used throughout the entire university cooperative. We will share your feedback at a meeting where we discuss menus and ingredients as a whole. We cannot promise immediate improvement, so we apologize in advance.

Q:

The tuna yukke, which was a special item, was delicious, so I hope it will be added to the regular menu!!

A:

Thank you for trying our temporary menu item, "Tuna Yukhoe," and for your kind words. We are very pleased. This dish was created on the spot to reduce food waste by using leftover tuna from our currently very popular "Tuna Toro Donburi." We
will take your feedback into consideration when developing future menu items. Please look forward to the day it becomes a permanent menu item.