Collection of short message cards posted online

Q:

The chicken in my mentaiko cream potato was so red that it made me anxious. I even took a photo. In the end, I stopped eating it. After eating it, I had to fight the anxiety of getting gastroenteritis for about three hours, and I felt terrible

A:

We apologize for the inconvenience caused by the reddish color of the chicken. Regarding the "Steam-Cut Chicken" used in this menu, we confirmed that it is a pre-cooked item that is also heated during preparation in the central cafeteria. Furthermore, upon checking with our food product manager, we learned that due to the nature of chicken, there is a phenomenon known as "pinking," in which chicken retains a red color even after cooking, and this may be the case in this case. Regarding pinking, the following is an explanation: Meat contains a pigment protein called myoglobin, which generally denatures and oxidizes when heated, turning brown. However, some meat contains heat-stable myoglobin, which remains resistant to heating. Heat-stable myoglobin has the ability to prevent iron oxidation, maintaining the iron's reduced state, which may result in the meat appearing red. Additionally, depending on the condition of the ingredients, a strong red color may remain. This could be due to factors derived from the ingredients, such as: 1) the presence of bloody parts close to blood vessels, resulting in a red color that persists (stabilizes) even after cooking; 2) insufficient bleeding after slaughter, resulting in blood remaining throughout the raw meat; or 3) some kind of stress on the animal causing an increase in the amount of blood, which affects the final product. Since the meat is steam-heated at over 70°C for one minute during production, and our central cafeteria also heats it at 220°C for 10 minutes in humidified mode, the health risk is considered extremely low. Furthermore, if you have any concerns about our menu in the future, please speak to a staff member immediately. Once again, we apologize for any inconvenience this may have caused

Q:

I am an undergraduate student with wheat, rice, and fruit allergies.
I appreciate that the cafeteria displays allergy information, but there are so few wheat-free meals that I can barely eat them. I
only recently became unable to eat wheat, so I didn't realize it, but many foods in the world contain wheat.
I've given up on eating at regular restaurants, but I would really appreciate it if the co-op cafeteria could provide a wheat-allergy-friendly meal, even if it's just one main dish.

A:

Thank you for your feedback regarding our products. After researching the products offered at Chuo Shokudo, we

found

the

following
to be
the
main wheat-free products
:
==
... =====================
・Miso soup
・Pork miso soup
・Grilled salted Atka
mackerel・Grilled salted mackerel directly from Fukushima
・Soft-boiled egg
====================We will consider providing wheat-free products, but
for now we would appreciate it if you would refer to the above and use our cafeteria.

Q:

I found it annoying that the staff at Panes House were chatting loudly, even while cooking. I think it would be better for customers to have a more comfortable dining experience if they refrained from talking while cooking, and if they were to at least keep the volume down when they were not working so that customers could not hear them

A:

We sincerely apologize for the inconvenience caused to you
despite your use of Central Restaurant and PANES HOUSE Based on your comments, the manager of PANES HOUSE
has instructed you to refrain from private conversations.

Q:

I think they often serve chilled soba/udon in the summer, but I'd like to be able to eat chilled soba/udon any time, even if it's just seasonal! (It doesn't have to be topped like kakesoba/udon.)

A:

Currently, chilled soba and udon are only available in the summer. Also, due to operational reasons, it is difficult to offer them year-round

Q:

When I bought the soup pasta, I was given a wooden spoon, but the spoon was too shallow to scoop up much of the soup, making it difficult to eat

A:

We apologize for the inconvenience and
thank you for your feedback.

We will consider switching to another spoon product

Q:

Thank you as always! I'd like to buy some of FOCO's drinks... Also, if they had freshly baked bread, I'd like to buy it every day

A:

Regarding your desired FOCO juices, we will soon be stocking two new varieties: "Coconut Juice" and "Mango Juice."
Regarding freshly baked bread, we have been considering producing and selling it for the past few years, but have come to the conclusion that it is currently difficult to do so due to the equipment requirements. We
apologize for not being able to fulfill your request.

Q:

I wish they would add more white rice to the negitoro bowl. It
was only 700 yen, but it made me hungry. As a poor student who is used to having three mouthfuls of rice for every side dish, I'd be happy if they reduced the amount of negitoro a little.

A:

The ratio of ingredients to rice will be decided at the store. We offer a "large size" Negitoro Donburi with extra rice. We hope you will also try this

Q:

There have been a lot of small flies at Hongo Central Restaurant recently

A:

We sincerely apologize for any inconvenience caused. We will thoroughly check and implement pest control measures so that our customers can dine in peace

Q:

It's annoying that when I want to eat on the second floor after the register, I don't know how long it will be open. I'd like cameras and monitors to be installed.
Also, when I go to the dressing corner on the second floor, the flow of people gets mixed up, which is inconvenient. Please make a dressing corner on the right hand side after the register.

A:

We will take your comments into consideration.
Thank you very much for your valuable feedback.

Q:

On October 16th, I ate a black pepper stir-fried vegetable set meal at the Komaba 2nd floor cafeteria and found a triangular piece of plastic measuring 2-3cm on each side. It was likely contaminated with the bag containing the ingredients.
In this case, the object was relatively large, so I noticed it before eating. However, if it were a smaller object, it could easily go unnoticed and be eaten as is, potentially causing health problems. I fully understand
that it is difficult to completely prevent foreign objects from being found by the human eye, but when a foreign object of that size is found, I cannot help but question your hygiene management system. I once again request that you thoroughly implement hygiene management.

A:

We sincerely apologize for any inconvenience caused. We have shared this information with our staff and will once again thoroughly check the cooking and plating process to ensure this does not happen again