When I order white rice or barley rice, the way a certain waiter measures the food doesn't make sense and it always bothers me. Specifically, they hold the bowl in their hand, tap it on the scale for a moment, and then serve it. This distributes the weight so it's impossible to confirm the exact value, and it doesn't even appear that they're checking the value visually. I usually use the cafeteria in the evenings, so I don't think it's because they were busy during the busy season. As part of nutritional management, we use large, medium, and small portions as appropriate, so could you please be mindful of serving the food according to the prescribed amounts?
A:
We will once again thoroughly instruct all staff on how to measure the specified amount.
There are frequent discrepancies between the menu information posted on comenu and the menu actually served in the cafeteria (and the menu on the electronic bulletin board at the cafeteria entrance) (for example, today, fried white fish was not actually served). Detailed nutritional information can only be checked on comenu, and frequent discrepancies throw off nutritional calculations. I understand that sudden changes occur due to food availability, but even so, this seems too frequent, so I would like you to consider revising the menu posting system, etc.
A:
We sincerely apologize for the inconvenience caused by the issue with comenu. As you mentioned, there are many cases where ingredients change on the day of the event, and we have received your feedback. We will review our operations to make corrections on the day as much as possible.
Even though cup noodles and other items were being distributed...
Q:
Regarding the issue of prohibited use of the kettle during sample distribution, even though Cup Noodles and other items are being distributed. I would like you to clearly state this prohibition. As far as I can tell, I did not find any such wording on the notices, X's mailbox, or the distribution staff's announcements. I went through the register to have lunch with the sample, but I was prohibited from using the kettle there. Since the sample was not enough for lunch, I had to go back in line. Since the kettle was being distributed right in front of me, I'm sure I'm not the only one who thought I could fill it with hot water and make it there. If many people make the same mistake as me, the area around the register will become crowded, which will be detrimental to both the purchasing department and customers. I would appreciate your response.
A:
Thank you for your feedback regarding the distribution of samples. Because it would be very crowded if everyone used the water heaters from the samples, we have decided to limit the use of water heaters for the samples. We sincerely apologize for any inconvenience this may have caused. We will make sure to post information about this in future notices.
Increase the number of self-checkouts that are only used by a small number of people..
Q:
It's extremely inconvenient to have many self-service registers, which are only used a few times, and many manned registers. If you're going to set up a store on a university campus, you should be more aware of your responsibility to maintain convenience. Even if you do set up a store, make sure it accepts credit cards and electronic payments other than your own.
A:
We will take your opinions and requests seriously. We would like to inform you of the background and current situation that led to the addition of self-checkout registers.
[Background] - 3,000-4,500 people use the store every day - Reference cash register payment speeds : 20-30 seconds for cash/credit cards, around 10 seconds for the Co-op app (By promoting payments via the Co-op app, a simple calculation shows that every 1% increase in payment rate will lead to a reduction in congestion of more than 5 minutes per day.) - Membership rate is approximately 99% (1st and 2nd year students) - Co-op app payment rate is 65% (as of July)
as a management measure to combat rising prices and labor costs, so that as many students as possible can use the store more smoothly we are installing more self-checkouts that are compatible with the Co-op app.
is to ensure that we can continue to provide products and services to our members as an organization operated with capital deposited by our members
We believe that this has improved convenience for more students, allowing them to use the self-checkouts smoothly during limited times (such as break times). It may depend on the time of day you use the self-checkouts, but even during peak lunch hours, the lines at the self-checkouts dissipate smoothly, so it may appear that there are fewer users. We have also received comments from students saying, "Paying with the Co-op app is quicker" using the card.
On the other hand, we appreciate your request for other payment methods. However, as you may know, payment companies charge fees for all payment methods, including credit cards. Supporting other payment methods at self-checkouts would also require significant development costs. As a non-profit organization operating solely on campus, this would be a significant burden that would have a significant impact on our operations. Therefore, we would like to ask that you use the Co-op app for payments while you are enrolled, and we appreciate your understanding and cooperation.
We ask that you continue to use the University of Tokyo Co-op, and we would appreciate it if you would feel free to contact us with any comments, opinions, or requests you may have
I'm a student at Hongo University. I can check the menu for the Central Cafeteria online. This is very convenient and appreciated. Can I also check the menus for the Metro Cafeteria and the Second Cafeteria? I'd appreciate it if you could let me know
A:
The menus for the Central and Komaba cafeterias are displayed on comenu, but for Metro, the Second Cafeteria, and the Faculty of Agriculture, they are not displayed due to cost and personnel constraints. We will consider this internally, but please check in-store until the implementation
There was a hair in the udon so I would like you to check it before serving it to me
A:
We apologize for any inconvenience this may have caused. We have shared this information with the noodle supplier. We will thoroughly check again to ensure this does not happen again. In the future, if you notice anything unusual, we would appreciate it if you would speak to a Co-op staff member immediately.
I haven't seen the Monster Mango Loco at the store lately. I used to drink it almost every day, so I hope it comes back! I also think that the wide variety of Monster flavors was a good thing about the store. > Thank you!
A:
We are currently unable to order Monster Mango Loco due to a system failure caused by a cyber attack on the Asahi Group As Monster is an Asahi product,
we have been informed that not only Mango Loco but all varieties
Asahi's system is restored and orders can be placed again, we will arrange the order as soon as possible, so please wait until then!
In one of my S semester classes, the assigned textbook was a foreign book, and the teacher said, "Last time, we tried to get foreign books from the Co-op bookstore, but it turned out to be a hassle, so we decided not to do it this time. You'll have to try your best to get them yourself." It was a pain to have to create an Amazon account just for that. I would be very grateful if the Co-op could make it easier for students to purchase foreign books
A:
Some foreign textbooks and specialized books have special distribution methods, and some cannot be handled through normal purchasing methods or are subject to purchasing conditions. This textbook appears to be one of those cases. We apologize for the inconvenience. We have set up an inquiry form on the page where we publish information about textbook sales, so if you contact us, we will handle individual orders for foreign books. Please make use of this form if you have the opportunity in the future. https://www.utcoop.or.jp/service/books/textbook/
On the confirmation screen for this inquiry form, there seems to be no option other than "Submit." If you want to edit the content, you have to open a new tab and copy and paste from scratch, so I think it would be good to add a function like "Go back" or "Edit content."
A:
We have made the corrections to the contact form as suggested
