A collection of quote cards from Chuo Shokudo

Q:

When ordering white rice or barley rice, I'm always bothered by the fact that certain staff members don't seem to weigh the rice properly.
Specifically, they hold the bowl in their hand and just briefly touch it to the scale before serving it. This distributes the weight, making it impossible to determine an accurate reading, and they don't even seem to be checking the scale reading. I
use the cafeteria during the evening hours when it's not busy, so I don't think it's a case of them being overwhelmed during peak hours.
We use small, medium, and large portions as part of our nutritional management, so could you please be more mindful of serving portions according to the standard amounts?

A:

We will once again thoroughly instruct all staff on how to measure the specified amount.

Q:

There are frequent discrepancies between the menu information listed on comenu and the menu actually served in the cafeteria (and the menu displayed on the electronic bulletin board at the cafeteria entrance). (For example, today, fried white fish was not actually served.) Since
detailed nutritional information can only be checked through comenu, these frequent discrepancies throw off my nutritional calculations.
I understand that there may be last-minute changes due to ingredient availability, but even so, the frequency seems too high, so I would like you to consider reviewing the menu listing system and other measures.

A:

We sincerely apologize for the inconvenience caused by the issue with comenu. As you mentioned, there are many cases where ingredients change on the day of the event, and we have received your feedback. We will review our operations to make corrections on the day as much as possible.