Pay for JR train tickets with the Co-op's base money..
Q:
It would be great if you could make it possible to pay for JR tickets at the Travel Centers (Komaba and Hongo) using the Co-op's base money
A:
Currently, cashless payment for products handled at the Travel Center is limited to credit cards only.
The reason is that Travel Center products are subject to cancellations and refunds on a daily basis.
When a refund occurs, the refund is processed using the same settlement method as the payment method.
Therefore, if a payment made with base money is canceled, it needs to be returned to base money, but
it is difficult to handle this systemically, such as settling the difference after deducting cancellation fees and refund processing fees, and it is also complicated from an operational standpoint for the store.
In addition, JR tickets can be refunded as cash vouchers at Midori no Madoguchi (ticket offices) in the city, which is also problematic.
(We allow credit card payments for tickets because a system has been established that restricts refunds to only the store where they were purchased.) We will consider
offering other payment methods if there are developments in future usage trends or if the system becomes easier to handle.
