A collection of quote cards from Hongo Shokudo

Q:

At the live kitchen corner, after waiting in line for ages, we were told at the last minute that they were sold out.
If they're sold out, they should tell us sooner; it's such a waste of time. What was the point of waiting in line?

A:

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Our normal procedure is to inform customers of sold-out items and offer our apologies before they line up. We will confirm the facts with our staff and implement operational checks and training to prevent this from happening again. We are truly sorry.
If you have any further concerns, please use this inquiry form.

Q:

I think the Central Dining Hall's live kitchen menu is tweeted at 9am on the day, but it would be even better if we could know in advance. For example, wouldn't it be possible for them to tweet the live kitchen menu for the week all at once on Monday morning?

A:

Thank you for your valuable feedback. Yesterday, we tweeted this week's live kitchen menu schedule on Twitter. We will tweet the same information again starting next Monday.
If you have any further comments or suggestions, please use this contact form. Thank you.

Q:

Would it be possible to consider switching from regular Chinese noodles to low-carb noodles?
I've been a customer for about 20 years, but
I was advised to reduce my carbohydrate intake during a health checkup. I
've recently started using the tanmen (vegetable noodle soup) again, but I'm wondering if there's any way to make this change.
While students are the main customers, faculty and staff members continue to use the restaurant even in their 60s.
Please consider this request.

A:

Regarding your request for "low-carb noodles," we do not currently carry any ingredients that the co-op can use, so we would need to select the ingredients ourselves. Furthermore, offering them as an option alongside regular noodles presents challenges, such as difficulty in distinguishing them at the register. Therefore, we are unable to fulfill your request immediately, and we apologize in advance for the time it will take.
We will inform our members once we have a clear timeframe for providing them.