Collection of short message cards posted online

Q:

The chicken in my mentaiko cream potato was so red that it made me anxious. I even took a photo. In the end, I stopped eating it. After eating it, I had to fight the anxiety of getting gastroenteritis for about three hours, and I felt terrible

A:

We apologize for the inconvenience caused by the reddish color of the chicken. Regarding the "Steam-Cut Chicken" used in this menu, we confirmed that it is a pre-cooked item that is also heated during preparation in the central cafeteria. Furthermore, upon checking with our food product manager, we learned that due to the nature of chicken, there is a phenomenon known as "pinking," in which chicken retains a red color even after cooking, and this may be the case in this case. Regarding pinking, the following is an explanation: Meat contains a pigment protein called myoglobin, which generally denatures and oxidizes when heated, turning brown. However, some meat contains heat-stable myoglobin, which remains resistant to heating. Heat-stable myoglobin has the ability to prevent iron oxidation, maintaining the iron's reduced state, which may result in the meat appearing red. Additionally, depending on the condition of the ingredients, a strong red color may remain. This could be due to factors derived from the ingredients, such as: 1) the presence of bloody parts close to blood vessels, resulting in a red color that persists (stabilizes) even after cooking; 2) insufficient bleeding after slaughter, resulting in blood remaining throughout the raw meat; or 3) some kind of stress on the animal causing an increase in the amount of blood, which affects the final product. Since the meat is steam-heated at over 70°C for one minute during production, and our central cafeteria also heats it at 220°C for 10 minutes in humidified mode, the health risk is considered extremely low. Furthermore, if you have any concerns about our menu in the future, please speak to a staff member immediately. Once again, we apologize for any inconvenience this may have caused

Q:

I am an undergraduate student with allergies to wheat, rice, and fruit.
I appreciate that the cafeteria displays allergy information, but there are hardly any wheat-free options, so I can hardly eat anything.
I didn't realize it until recently because I've only recently developed a wheat allergy, but a lot of food contains wheat.
I've given up on finding suitable options at regular restaurants, but I would really appreciate it if the university co-op cafeteria could offer at least one wheat-allergy-friendly dish as a main course.

A:

Thank you for your feedback regarding the products we offer. After investigating the products offered at the Central Cafeteria, we found that the main products that do not contain wheat are listed below. ====================・Products offered at the Fish Market Corner・Vegan-recommended products in the Donburi and Curry Corner, such as "Soy Meat Spinach Curry" and "Three Bean Vegetable Curry"・"Miso Soup" and "Pork Soup" in the Cafe Corner ・"Salt-grilled Atka Mackerel" and "Salt-grilled Mackerel from Fukushima" offered in the Hot Case * "Sardines Simmered in Ginger" contains wheat.・"Onsen Tamago" and "Vegetable Life 100" offered in the Cold Case ==================== Furthermore, if we also exclude rice and fruit, the main products offered at the Central Cafeteria are limited to the following. ====================・Miso soup・Pork soup・Salt-grilled Atka mackerel・Salt-grilled mackerel directly from Fukushima・Soft-boiled egg ====================We will consider offering wheat-free products, but for the time being, we would appreciate it if you would refer to the above and use our cafeteria.

Q:

I found it annoying that the staff at Panes House were chatting loudly, even while cooking. I think it would be better for customers to have a more comfortable dining experience if they refrained from talking while cooking, and if they were to at least keep the volume down when they were not working so that customers could not hear them

A:

We sincerely apologize for any unpleasant experience you may have had while using the Central Cafeteria and PANES HOUSE . Based on your feedback, the manager of PANES HOUSE has instructed staff to refrain from unnecessary conversation.

Q:

I think they often serve chilled soba/udon in the summer, but I'd like to be able to eat chilled soba/udon any time, even if it's just seasonal! (It doesn't have to be topped like kakesoba/udon.)

A:

Currently, chilled soba and udon are only available in the summer. Also, due to operational reasons, it is difficult to offer them year-round

Q:

When I bought the soup pasta, I was given a wooden spoon, but the spoon was too shallow to scoop up much of the soup, making it difficult to eat

A:

We apologize for any inconvenience this may have caused.
Thank you for your feedback.

We will consider switching to another spoon product

Q:

Thank you as always! I'd like to buy some of FOCO's drinks... Also, if they had freshly baked bread, I'd like to buy it every day

A:

Regarding your request for FOCO juices, we will soon be stocking two types: "Coconut Juice" and "Mango Juice."
As for freshly baked bread, we have considered manufacturing and selling it for the past few years, but due to equipment requirements, we have concluded that it is not possible at this time.
We apologize for not being able to meet your request.

Q:

I wish they'd increase the amount of rice in the negitoro donburi.
It only cost 700 yen, but I'm still hungry! As a poor student used to a small portion of side dish and three bites of rice, I'd be happy even if they reduced the amount of negitoro a little. Please consider it!

A:

The ratio of ingredients to rice will be decided at the store. We offer a "large size" Negitoro Donburi with extra rice. We hope you will also try this

Q:

There have been a lot of small flies at Hongo Central Restaurant recently

A:

We sincerely apologize for any inconvenience caused. We will thoroughly check and implement pest control measures so that our customers can dine in peace

Q:

It's inconvenient not knowing how empty the tables are on the second floor when you want to eat after paying at the register. I'd like you to install cameras and monitors.
Also, it's inconvenient because the flow of people gets mixed up when you go to the dressing corner before going upstairs. Please add a dressing corner to the right after the register.

A:

We will review your feedback with our staff.
Thank you very much for your valuable comments.

Q:

On October 16th, while eating a stir-fried vegetable set meal with black pepper at the Komaba 2nd floor cafeteria, I found a triangular piece of plastic, about 2-3 cm on each side, mixed in with the food. It is likely that it was a bag containing some of the ingredients.
This time, the foreign object was relatively large, so I noticed it before eating, but if it had been smaller, I might have gone unnoticed and eaten it, potentially causing health problems. I
am well aware that it is difficult to completely prevent foreign objects from getting into the food by human eyes, but when a foreign object of that size is found, I cannot help but question your hygiene management system. I demand that you once again thoroughly implement hygiene management.

A:

We sincerely apologize for any inconvenience caused. We have shared this information with our staff and will once again thoroughly check the cooking and plating process to ensure this does not happen again