Word Card Collection Online Posting

Q:

The chicken in the mentaiko cream potatoes was so red that I was worried. I also took some photos. Eventually I stopped eating. I have to worry about getting gastroenteritis for about 3 hours after eating, which is the worst feeling.

A:

We apologize for the inconvenience caused by the redness in the chicken. Regarding the "steam cut chicken" used in this menu, we have confirmed that it is a cooked product that is also heated at the time of cooking at the central cafeteria. I also checked with the food staff and found out that due to the nature of chicken, there is a phenomenon called ``pinking,'' in which the chicken turns red even when it is heated, and this is a possibility in this case. The following is about pinking. Meat contains a pigmented protein called myoglobin, which generally denatures when heated, becomes oxidized, and turns brown, but it may contain heat-resistant myoglobin, which does not denature even after heating. . Heat-resistant myoglobin has an anti-oxidation effect on iron and maintains the reduced state of iron, which may cause the meat to take on a red color. In addition, depending on the condition of the raw material, a strong redness may remain. (1) A red tone remains (fixed) even after heating due to mixing of parts of blood close to blood vessels. (2) Blood is not sufficiently removed after slaughter. Blood remained throughout the raw meat (3) Some stress on the living body increased the amount of blood in some areas, affecting the final product, and other factors originating from the raw materials are suspected. During manufacturing, our products are steam-heated at over 70 degrees Celsius for one minute, and at our central cafeteria, we heat them at 220 degrees Celsius for 10 minutes in humidification mode, so the health risks are considered to be extremely low. Also, if you have any concerns about our cafeteria menu in the future, we would appreciate it if you could speak to the staff on the spot. Once again, we apologize for the inconvenience caused.

Q:

I am an undergraduate student with allergies to wheat, rice, and fruit.
I appreciate that the cafeteria displays allergy information, but there are so few wheat-free meals that I can hardly eat them.
I didn't realize that it was recently that I couldn't eat wheat anymore, but many of the foods in the world contain wheat.
I've given up on regular restaurants, but I'd like to ask Co-op Shokudo if they could provide a wheat allergy-friendly meal, even if it's just one main dish.

A:

Thank you for your feedback regarding the products we offer. After researching the products offered at Chuo Shokudo,
The main products that do not use wheat are listed below.
====================
・Products offered at Uogashi Corner
・``Spinach curry with soybean meat'' in the bowl/curry corner,
　Recommended vegan products such as “Vegetable Curry with 3 Kinds of Beans”
・Miso soup and pork soup at the cafe corner
・“Salt-grilled Atka mackerel” and “Salt-grilled mackerel directly from Fukushima” served in hot cases
*"Ginger sardines" contains wheat.
・“Onsen Tamago” and “Yasai Seikatsu 100” served in cold cases
========================================= Furthermore, when it comes to products that do not include “rice” and “fruit”,
The main products offered at Chuo Shokudo are limited to the following.
====================
·miso soup
・Pork soup
・Salt-grilled Atka mackerel
・Salt-grilled mackerel from Fukushima
・Hot spring eggs
====================We will consider providing wheat-free products.
For the current situation, we would appreciate it if you could refer to the above and use the cafeteria.

Q:

The private conversations of the staff at Panes House were noticeable, and I noticed that they were chatting loudly while cooking. I think you will have a more comfortable meal time if you refrain from talking privately while cooking, and if you at least keep the volume down so that the customers can't hear your private conversation when you're not working.

A:

Despite using the central cafeteria and PANES HOUSE,
We apologize for any inconvenience caused.
Based on the information we received, from the manager of PANES HOUSE
We instructed them to refrain from speaking privately.

Q:

I think they often served chilled 〇〇 soba/udon during the summer, but I would like to be able to eat chilled soba/udon any time, even if it's only for a limited time! (You don't need toppings like Kakesoba/Udon)

A:

Currently, chilled soba and udon are only available during the summer. Additionally, due to work operations, it is difficult to provide services throughout the year.

Q:

When I bought the soup pasta, I was given a wooden spoon, but that spoon has a shallow recess and can hardly scoop the soup, making it difficult to eat.

A:

We apologize for the inconvenience.
Thank you for your feedback.

We will consider switching the spoon to another product.

Q:

Thank you as always! I want a variety of FOCO drinks... Also, if there was freshly baked bread, I would buy it every day.

A:

Regarding the various FOCO juices you would like, we will soon have two types in stock: "Coconut Juice" and "Mango Juice".
Regarding freshly baked bread, we have considered whether it would be possible to manufacture and sell it for the past few years, but we have come to the conclusion that it is difficult to manufacture it at this time due to equipment requirements.
We apologize for not being able to meet your expectations.

Q:

I would like to see more white rice in the Negitoro bowl.
Even though it was only 700 yen, I was hungry. As a poor student who is used to eating three mouthfuls of rice with one side dish, I would be happy to reduce the amount of green onions a little.

A:

The store will consider the ratio of ingredients and white rice. Negitorodon is available in a ``large size'' with a large serving of rice. Thank you for using them.

Q:

There have been a lot of flies at Hongo Chuo Shokudo lately.

A:

We apologize for any inconvenience caused. We will check and thoroughly carry out pest control measures so that our customers can enjoy their meals with peace of mind.

Q:

It's a problem when you want to eat on the second floor after checking out and don't know how long the restaurant will be open. I would like to install a camera and monitor.
Also, if you go to the dressing corner before going to the second floor, the flow of people will be mixed up and it will be inconvenient. Please also create a dressing corner on the right hand side after the cash register.

A:

Our staff will consider your comments once we receive them.
Thank you very much for your valuable feedback.

Q:

When I ate a stir-fried black pepper vegetable set meal at the Komaba 2nd Floor Cafeteria on October 16th, a triangular piece of plastic about 2-3cm on each side was found mixed in. It is likely that the bag that contained ingredients etc. was mixed in.
In this case, the foreign object was relatively large, so I noticed it before I ate it, but if it were a small foreign object, I would not notice it and eat it as is, which could cause health damage.
I am well aware that it is difficult to completely prevent foreign objects from entering with the human eye, but when a foreign object of that size is found inside, I have to question the hygiene management system. No. Once again, we request thorough hygiene management.

A:

We apologize for any inconvenience caused. We will share the information with our staff and thoroughly check the food preparation and plating process to ensure that this does not happen again in the future.