One word card collection

Q:

It's a restaurant, but I feel like the quality has been declining recently. Today, the rice wasn't cooked properly, so it wasn't chewy and didn't taste good at all. I also ordered a hamburger steak with demi-glace sauce, but the meat was so thick I hesitated to call it a hamburger steak. It made me wonder if there was really meat in it. The latter is probably a matter of personal preference, but I think everyone would agree with the former. I would like to see some improvement

A:

We apologize for any inconvenience caused
Of the two points you mentioned, the one about the rice was that we immediately checked on-site. As of 4:40 PM, there was a slight difference in the rice being served between the different stations, but we will discard the rice and replace it with rice that has been recooked according to the instructions in the manual. From today onwards, we will share your feedback with the staff in charge of cooking rice, and will work to prevent this from happening again by strictly adhering to the instructions and rechecking the quality by tasting the cooked rice
Next, regarding the hamburger steak. The hamburger steak used in the "Hamburger Steak Demi-Glace Sauce" is an ingredient used throughout the entire university co-op. We will share your feedback with the entire co-op when we discuss menus and ingredients. We cannot promise that we will be able to make immediate improvements, so we apologize in advance

Q:

The tuna yukke, which was a special item, was delicious, so I hope it will be added to the regular menu!!

A:

Thank you for trying our special menu item, "Tuna Yukhoe," and for your kind words. We are very happy about this. This menu item was created on the spot using the leftover tuna from our currently very popular "Magutoro Donburi" in order to reduce food waste
We will use this feedback to develop future menu items. Please look forward to the day it becomes available on the menu