Increase the number of self-checkouts that are only used by a small number of people...
Q:
It would be very inconvenient to have more self-checkouts that are only used by a few people and more manned checkouts.
If you are going to set up a store on a university campus, I think you should be more aware of your responsibility to ensure that convenience is not compromised. Even if you do set up a store, please make sure it accepts credit cards and electronic payments other than your own.
A:
We will take your opinions and requests seriously.
We would like to inform you of the background and current situation that led to the addition of self-checkout registers.
【background】
・3,000 to 4,500 people use the facility daily
・As a reference value for cash register payment speed
Cash/credit cards: 20-30 seconds, Co-op app: around 10 seconds
(By promoting payments via the Co-op app, a simple calculation shows that every 1% increase in payment rate will lead to an improvement in congestion of more than 5 minutes per day.)
・Cooperative membership rate approximately 99% (1st to 2nd year students)
・Co-op app payment rate: 65% (as of July)
As a result of the above, we hope to reach as many students as possible within the limited time available.
To make your store experience smoother, we offer speedy payment and
From a management perspective, as a measure to combat rising prices and labor costs, we are introducing a co-op app.
We have added more self-checkouts.
This is an organization that operates based on the capital contributions entrusted to us by our members.
This is to ensure that we can continue to provide products and services to our members.
【current situation】
・Co-op app payment rate: 68-71%
We believe that this will improve convenience for more students, allowing them to use the library smoothly during limited times (such as break times).
It may depend on the time of day you use the self-checkouts, but even during peak lunch hours, the lines at the self-checkouts clear quickly, so it may appear that there are fewer customers.
We have also received comments from customers saying, "Paying using the Co-op app is quick."
On the other hand, we are correct in your request regarding other payment methods.
However, as you may know, payment companies, including credit cards, charge a processing fee.
Accepting other payment methods at self-checkouts would also require a huge amount of development costs.
As a non-profit organization that operates solely on campus, this is a burden that will have a significant impact on our management.
Therefore, we would like to ask you to make payments using the Co-op app while you are enrolled in school, and we appreciate your understanding and cooperation.
We ask that you continue to use the University of Tokyo Co-op, and we would appreciate it if you would feel free to contact us with any comments, opinions, or requests you may have.
