A collection of quote cards from Hongo Shokudo

Q:

The chicken in my mentaiko cream potato was so red that it made me anxious. I even took a photo. In the end, I stopped eating it. After eating it, I had to fight the anxiety of getting gastroenteritis for about three hours, and I felt terrible

A:

We apologize for the inconvenience caused by the reddish color of the chicken. Regarding the "Steam-Cut Chicken" used in this menu, we confirmed that it is a pre-cooked item that is also heated during preparation in the central cafeteria. Furthermore, upon checking with our food product manager, we learned that due to the nature of chicken, there is a phenomenon known as "pinking," in which chicken retains a red color even after cooking, and this may be the case in this case. Regarding pinking, the following is an explanation: Meat contains a pigment protein called myoglobin, which generally denatures and oxidizes when heated, turning brown. However, some meat contains heat-stable myoglobin, which remains resistant to heating. Heat-stable myoglobin has the ability to prevent iron oxidation, maintaining the iron's reduced state, which may result in the meat appearing red. Additionally, depending on the condition of the ingredients, a strong red color may remain. This could be due to factors derived from the ingredients, such as: 1) the presence of bloody parts close to blood vessels, resulting in a red color that persists (stabilizes) even after cooking; 2) insufficient bleeding after slaughter, resulting in blood remaining throughout the raw meat; or 3) some kind of stress on the animal causing an increase in the amount of blood, which affects the final product. Since the meat is steam-heated at over 70°C for one minute during production, and our central cafeteria also heats it at 220°C for 10 minutes in humidified mode, the health risk is considered extremely low. Furthermore, if you have any concerns about our menu in the future, please speak to a staff member immediately. Once again, we apologize for any inconvenience this may have caused

Q:

I am an undergraduate student with allergies to wheat, rice, and fruit.
I appreciate that the cafeteria displays allergy information, but there are hardly any wheat-free options, so I can hardly eat anything.
I didn't realize it until recently because I've only recently developed a wheat allergy, but a lot of food contains wheat.
I've given up on finding suitable options at regular restaurants, but I would really appreciate it if the university co-op cafeteria could offer at least one wheat-allergy-friendly dish as a main course.

A:

Thank you for your feedback regarding the products we offer. After investigating the products offered at the Central Cafeteria, we found that
the main products that do not contain wheat are listed below.
====================
・Products offered at the Fish Market Corner
"Soy Meat Spinach Curry" and
　Vegan-recommended products in the Donburi and Curry Corner, such as
・"Miso Soup" and "Pork Soup" in the Cafe Corner ・
"Salt-grilled Atka Mackerel" and "Salt-grilled Mackerel from Fukushima" offered in the Hot Case
* "Sardines Simmered in Ginger" contains wheat.
・"Onsen Tamago" and "Vegetable Life 100" offered in the Cold Case
==================== Furthermore, if we also exclude rice and fruit,
the main products offered at the Central Cafeteria are limited to the following.
====================
・Miso soup
・Pork soup
・Salt-grilled Atka
mackerel・Salt-grilled mackerel directly from Fukushima
・Soft-boiled egg
====================We will consider offering wheat-free products, but
for the time being, we would appreciate it if you would refer to the above and use our cafeteria.

Q:

I found it annoying that the staff at Panes House were chatting loudly, even while cooking. I think it would be better for customers to have a more comfortable dining experience if they refrained from talking while cooking, and if they were to at least keep the volume down when they were not working so that customers could not hear them

A:

while using the Central Cafeteria and PANES HOUSE
We sincerely apologize for any unpleasant experience you may have had
Based on your feedback, the manager of PANES HOUSE
has instructed staff to refrain from unnecessary conversation.