Collection of short message cards posted online

Q:

There was a hair in the udon so I would like you to check it before serving it to me

A:

We sincerely apologize for any inconvenience this may have caused.
We have shared this information with the noodle preparation staff. We will thoroughly review our procedures to prevent this from happening again. In the future, if you notice anything unusual, we would appreciate it if you would inform a Co-op staff member immediately.

Q:

I haven't seen the Monster Mango Loco that used to be sold at the store recently. I drank it almost every day, so I'd really like it to come back! I think one of the good things about the store was the wide variety of Monster flavors.
> Thank you!

A:

Regarding Monster Mango Loco,
due to system failures caused by a cyberattack on the Asahi Group
we are currently unable to place orders
As Monster is an Asahi product,
all varieties, not just Mango Loco,
we have been informed that

Once Asahi's system is restored and
we are able to place orders again,
we will arrange for the shipment as soon as possible, so
please wait until then!

Q:

In one of my S semester classes, the assigned textbook was a foreign book, and the teacher said, "Last time, we tried to get foreign books from the Co-op bookstore, but it turned out to be a hassle, so we decided not to do it this time. You'll have to try your best to get them yourself." It was a pain to have to create an Amazon account just for that. I would be very grateful if the Co-op could make it easier for students to purchase foreign books

A:

Some foreign textbooks and academic books have unique distribution channels, making them difficult to handle through standard procurement methods or subject to specific procurement conditions. It appears that this particular textbook falls into that category. We apologize for any inconvenience this may have caused. We have a
contact form on the page where we publish textbook sales information; please contact us there, and we will be happy to assist you with ordering foreign books individually. Please feel free to use this service if you have the opportunity in the future.https://www.utcoop.or.jp/service/books/textbook/

Q:

On the confirmation screen for this inquiry form, there seems to be no option other than "Submit." If you want to edit the content, you have to open a new tab and copy and paste from scratch, so I think it would be good to add a function like "Go back" or "Edit content."

A:

We have made the corrections to the contact form as suggested

Q:

I'm glad that educational sweets such as Neru Neru Neru are available at the store

A:

Educational candies such as Nerunerunerune are not currently available at the university co-op.
We apologize for the inconvenience.
if they are proposed as a special product in the future
We will consider selling them

Q:

Shortly after 1 PM today, on the first floor of the Komaba cafeteria, an elderly person, who appeared to be quite old, was making baseless accusations against some Chinese international students who were chatting and eating, telling them, "You're in the way, this is Japan, speak Japanese." I
　don't think the international students were speaking loudly or causing any other disturbance. Although I can't judge by appearance, I suspect the elderly person was from outside the university, but I was shocked to see such blatant xenophobia on campus. I think it's
　good that the university cooperative's facilities are open to many people, not just those on campus, but precisely because of that, I think the cooperative should express its commitment to ensuring that these spaces, which are an integral part of the university (and a very important one at that, as they provide food), are safe places for people of all nationalities, ethnicities, and genders to use, and that such hatred will not be tolerated. I hope they will also make an appeal to users in the cafeteria.

A:

As you mentioned, the University of Tokyo itself is an open university that is used not only by students and faculty but also by local residents and tourists, and the Co-op facilities are used by a variety of people. We would like to convey that it is a place that everyone can use with peace of mind, which is also the Co-op's wish

Q:

Recently, we've noticed a significant increase in foreign tourists using our services, regardless of the day of the week or time of day. While there's nothing inherently wrong with them using our services, the following issues are arising, and we would appreciate it if you could consider some solutions:
1. Signs in English and Chinese indicate that the service is unavailable to non-customers between 11:30 AM and 1:00 PM on weekdays, yet we see foreign tourists using the service regardless almost daily. We would like you to implement more effective measures to address this.
2. Foreign tourists often take a long time to pay, causing delays for those behind them. We would like you to set up a register specifically for Co-op Money payments. (A register dedicated to electronic money, including credit cards and transportation IC cards, would not be a solution.)

Thank you for your continued efforts in running the cafeteria. While the Central Cafeteria also plays a role as a tourist destination, we would appreciate it if you would take seriously any incidents that impair the convenience of students, faculty, and staff who use the cafeteria on a daily basis. Thank you in advance

A:

Regarding comment 1, we sincerely apologize for any inconvenience caused. The Co-op takes this matter very seriously and is considering possible countermeasures.
Regarding comment 2, we operate up to two Co-op Money-only registers during peak hours. Due to staffing shortages, there are days when only one Co-op Money-only register is available, and we apologize for any inconvenience caused. We will do our best to increase the number of Co-op Money-only registers in operation.

Q:

It would be great if you could make it possible to pay for JR tickets at the Travel Centers (Komaba and Hongo) using the Co-op's base money

A:

Currently, cashless payment for products handled at the Travel Center is limited to credit cards only.
　The reason is that Travel Center products are subject to cancellations and refunds on a daily basis.
　When a refund occurs, the refund is processed using the same settlement method as the payment method.
　Therefore, if a payment made with base money is canceled, it needs to be returned to base money, but
　it is difficult to handle this systemically, such as settling the difference after deducting cancellation fees and refund processing fees, and it is also complicated from an operational standpoint for the store.
　In addition, JR tickets can be refunded as cash vouchers at Midori no Madoguchi (ticket offices) in the city, which is also problematic.
　(We allow credit card payments for tickets because a system has been established that restricts refunds to only the store where they were purchased.) We will consider
　
　offering other payment methods if there are developments in future usage trends or if the system becomes easier to handle.

Q:

Thank you for always providing such delicious meals.
I have high blood pressure and my salt intake is strictly restricted. I would like you to develop salt-free menus, similar to halal and vegan options (and make it clear that they are salt-free). I also think that if sauces and other condiments could be added separately for those who need them, the menu would become accessible to everyone.

A:

At the moment, we do not have any salt-free ingredients, so unfortunately we are unable to accommodate your request

Q:

I like the spicy miso pork bowl, so I'd like it to be served more frequently (perhaps as a permanent menu item?). I also like the chicken kara nanban bowl, which is served at the same time, but since they serve them at the same time, I'm sad that I don't get many opportunities to eat either one, so I'd be happy if they served them at different times

A:

At Chuo Shokudo, we are trying to expand the variety of our menu as much as possible by considering how to include fried and stir-fried dishes in our rice bowls every week. As a result, these two dishes are often served at the same time. We are considering increasing the number of spicy miso pork bowls and rotating them with chicken and nanban bowls. We will continue to strive to provide menus that please our customers