A collection of quote cards from Hongo Shokudo

Q:

After waiting in line for a long time at the live kitchen corner, we were told at the last minute that it was sold out.
If it was sold out, they should have told us quickly, otherwise it would have been a waste of time. I wonder what the point of waiting in line was.

A:

Thank you for pointing this out. We are also very sorry for the inconvenience caused. Normally, we inform you that the item is sold out and offer our apologies before you line up. We will confirm the facts with our staff and will implement procedures, checks, and guidance to prevent a recurrence. We are very sorry.
If you have any concerns, please use this contact form.

Q:

I think the Central Dining Hall's live kitchen menu is tweeted at 9am on the day, but it would be even better if we could know in advance. For example, wouldn't it be possible for them to tweet the live kitchen menu for the week all at once on Monday morning?

A:

Thank you for your valuable feedback. Yesterday, we tweeted this week's live kitchen menu schedule. We will be tweeting similar information starting next Monday.
If you have any questions or concerns, please use this inquiry form. Thank you.

Q:

Could you please consider changing the Chinese noodles to low-carb noodles?
I've been using this restaurant for about 20 years, but
I was advised to limit my carbohydrate intake during a health check.
Recently, the tanmen ramen has been revived, so I've been using it, but is there anything I can do?
Most of the customers are students, but faculty and staff over 60 will be using it.
I would appreciate your consideration.

A:

Regarding your request for "low-carb noodles," the ingredients that the Co-op can use are not available, so we have to select the ingredients ourselves. Also, there are issues with serving them as a choice between regular noodles and low-carb noodles, such as it being difficult to distinguish at the register. Therefore, we apologize in advance for the time it will take to respond to your request right away.
We will notify all members once we have a plan for when we can actually provide them.