There are frequent discrepancies between the menu information listed on comenu and the menu actually served in the cafeteria (and the menu displayed on the electronic bulletin board at the cafeteria entrance). (For example, today, fried white fish was not actually served.) Since detailed nutritional information can only be checked through comenu, these frequent discrepancies throw off my nutritional calculations. I understand that there may be last-minute changes due to ingredient availability, but even so, the frequency seems too high, so I would like you to consider reviewing the menu listing system and other measures.
A:
We sincerely apologize for the inconvenience caused by the issue with comenu. As you mentioned, there are many cases where ingredients change on the day of the event, and we have received your feedback. We will review our operations to make corrections on the day as much as possible.
Even though cup noodles and other items were being distributed...
Q:
This is regarding the issue of being prohibited from using the hot water dispenser despite the distribution of sample cup noodles and other items. I would like this prohibition to be clearly stated. As far as I could see, there was no such wording on the notices, X posts, or in the announcements made by the distribution staff. I went to the register intending to have lunch with the distributed items, but I was prohibited from using the hot water dispenser there, and since I didn't have enough for lunch without the distributed items, I had to get back in line at the register. I don't think I'm the only one who would think of adding hot water and making the food right there when the hot water dispenser is being distributed. If many people make the same mistake as me, the area around the register will become crowded, which will be detrimental to both the purchasing department and the customers. I would appreciate it if you could take action.
A:
Thank you for your feedback regarding the distribution of samples. Because the distribution of samples caused significant congestion when everyone used the water heaters, we have restricted the use of the water heaters for the sampled products. We sincerely apologize for any inconvenience this may have caused. In the future, we will include this information in notices and other materials.
Increase the number of self-checkouts that are only used by a small number of people..
Q:
Having many self-checkout machines, which are only used by a few people, and many manned registers is extremely inconvenient. If you're going to have a store on a university, you should be more aware of your responsibility to maintain convenience. If you do have a store there, please make sure it accepts credit cards and electronic payment methods other than your own.
A:
We will take all your feedback and requests seriously. Based on that, we would like to explain the background and current status of our expansion of self-checkout systems.
[Background] - We have 3,000 to 4,500 users daily. - As a reference for checkout speed, cash/credit cards etc.: 20-30 seconds, Co-op app: around 10 seconds (By promoting payment via the Co-op app, a simple calculation shows that a 1% increase in the payment rate will lead to a reduction in congestion of 5 minutes or more per day.) - Membership rate: approximately 99% (1st and 2nd year students) - Co-op app payment rate: 65% (as of July) within their limited time in order to allow as many students as possible to use the store more smoothly that support the Co-op app, enabling speedy payment and serving as a measure against rising prices and labor costs from a business perspective we are increasing the number of self-checkout registers This is because, as an organization that operates using capital contributions from our members, we are trying to maintain the provision of goods and services to our members.
We believe this has improved convenience by allowing more students to use the service smoothly during their limited time (such as breaks). Depending on the time of day, it may appear that there are fewer users even during peak lunch hours, as the lines at the self-checkout counters clear quickly. We also receive feedback via message cards from students saying that "paying with the co-op app is fast."
On the other hand, we understand your request for other payment methods. However, as you may know, there are transaction fees charged by payment companies for all payment methods, including credit cards. Implementing other payment methods at self-checkout counters would also incur significant development costs. As a non-profit organization operating solely within the university, this would be a major burden on our operations. Therefore, we ask for your understanding and cooperation in using the student cooperative app for payments while you are enrolled at the university.
We ask that you continue to use the University of Tokyo Co-op, and we would appreciate it if you would feel free to contact us with any comments, opinions, or requests you may have
The Monster Energy Drink series is currently experiencing a system failure due to a cyberattack on Asahi Soft Drinks, the distributor, which has halted shipments from the manufacturer.
I'm a student at Hongo University. I can check the menu for the Central Cafeteria online. This is very convenient and appreciated. Can I also check the menus for the Metro Cafeteria and the Second Cafeteria? I'd appreciate it if you could let me know
A:
The menus for the Central and Komaba cafeterias are displayed on comenu, but for Metro, the Second Cafeteria, and the Faculty of Agriculture, they are not displayed due to cost and personnel constraints. We will consider this internally, but please check in-store until the implementation
There was a hair in the udon so I would like you to check it before serving it to me
A:
We sincerely apologize for any inconvenience this may have caused. We have shared this information with the noodle preparation staff. We will thoroughly review our procedures to prevent this from happening again. In the future, if you notice anything unusual, we would appreciate it if you would inform a Co-op staff member immediately.
I haven't seen the Monster Mango Loco that used to be sold at the store recently. I drank it almost every day, so I'd really like it to come back! I think one of the good things about the store was the wide variety of Monster flavors. > Thank you!
A:
Regarding Monster Mango Loco, due to system failures caused by a cyberattack on the Asahi Group we are currently unable to place orders As Monster is an Asahi product, all varieties, not just Mango Loco, we have been informed that
Once Asahi's system is restored and we are able to place orders again, we will arrange for the shipment as soon as possible, so please wait until then!
In one of my S semester classes, the assigned textbook was a foreign book, and the teacher said, "Last time, we tried to get foreign books from the Co-op bookstore, but it turned out to be a hassle, so we decided not to do it this time. You'll have to try your best to get them yourself." It was a pain to have to create an Amazon account just for that. I would be very grateful if the Co-op could make it easier for students to purchase foreign books
A:
Some foreign textbooks and academic books have unique distribution channels, making them difficult to handle through standard procurement methods or subject to specific procurement conditions. It appears that this particular textbook falls into that category. We apologize for any inconvenience this may have caused. We have a contact form on the page where we publish textbook sales information; please contact us there, and we will be happy to assist you with ordering foreign books individually. Please feel free to use this service if you have the opportunity in the future.https://www.utcoop.or.jp/service/books/textbook/
On the confirmation screen for this inquiry form, there seems to be no option other than "Submit." If you want to edit the content, you have to open a new tab and copy and paste from scratch, so I think it would be good to add a function like "Go back" or "Edit content."
A:
We have made the corrections to the contact form as suggested
I'm glad that educational sweets such as Neru Neru Neru are available at the store
A:
Educational candies such as Nerunerunerune are not currently available at the university co-op. We apologize for the inconvenience. if they are proposed as a special product in the future We will consider selling them
