Collection of short message cards posted online

Q:

There was a large amount of green stain on the inside of the white glass.
I took a sip without noticing and felt very sick.
I imagine you've received many complaints about the glass cleaning process, but do you have no intention of improving it?

A:

Regarding the washing of teacups, we previously received a similar complaint, and in response, we changed our operation to include bleaching twice a week in addition to regular washing. We have not received any similar complaints since then. We
will share this feedback with our staff again and re-examine our work operations and checks.

Q:

The tanmen at the noodle corner was delicious. Is there any possibility of it being brought back to other restaurants in the future?
*I would like to eat as many vegetables as possible at once.

Also, is it possible to order only stir-fried vegetables?
Raw vegetables are bulky, so I would appreciate it if you could prepare stir-fried vegetables instead.
By the way, I always enjoy the okra!

A:

Thank you again for your feedback.
Thank you for trying the "Tanmen" (noodle soup). We are very pleased with your kind words. Regarding the availability of "Tanmen" at the Second Cafeteria and the Faculty of Agriculture Cafeteria, it will continue to be offered at the Second Cafeteria, and at the Faculty of Agriculture Cafeteria, it has been offered on a rotating basis.
As for the "stir-fried vegetables," the Central Cafeteria will be offering "Pork and Vegetable Stir-fry with Savory Salt" at the cafeteria corner for one week only next week. Please give it a try. If we receive many requests after that, we will consider bringing it back on the menu.

Q:

At the live kitchen corner, after waiting in line for ages, we were told at the last minute that they were sold out.
If they're sold out, they should tell us sooner; it's such a waste of time. What was the point of waiting in line?

A:

Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Our normal procedure is to inform customers of sold-out items and offer our apologies before they line up. We will confirm the facts with our staff and implement operational checks and training to prevent this from happening again. We are truly sorry.
If you have any further concerns, please use this inquiry form.

Q:

I think the Central Dining Hall's live kitchen menu is tweeted at 9am on the day, but it would be even better if we could know in advance. For example, wouldn't it be possible for them to tweet the live kitchen menu for the week all at once on Monday morning?

A:

Thank you for your valuable feedback. Yesterday, we tweeted this week's live kitchen menu schedule on Twitter. We will tweet the same information again starting next Monday.
If you have any further comments or suggestions, please use this contact form. Thank you.

Q:

Would it be possible to consider switching from regular Chinese noodles to low-carb noodles?
I've been a customer for about 20 years, but
I was advised to reduce my carbohydrate intake during a health checkup. I
've recently started using the tanmen (vegetable noodle soup) again, but I'm wondering if there's any way to make this change.
While students are the main customers, faculty and staff members continue to use the restaurant even in their 60s.
Please consider this request.

A:

Regarding your request for "low-carb noodles," we do not currently carry any ingredients that the co-op can use, so we would need to select the ingredients ourselves. Furthermore, offering them as an option alongside regular noodles presents challenges, such as difficulty in distinguishing them at the register. Therefore, we are unable to fulfill your request immediately, and we apologize in advance for the time it will take.
We will inform our members once we have a clear timeframe for providing them.

Q:

Why does Komaba close at 7 PM? Hongo is open until 9 PM. Closing at 7 PM means you have to eat dinner by 7 PM, which means you have to eat lunch around 12 or 1 PM, and you have to go during crowded times. If they were open until 9 PM,
you could stagger your dinner and lunch and aim for less crowded times.
Given that Hongo is open until 9 PM, there seems to be no reason for Komaba to close at 7 PM for the sake of preventing the spread of infection.

A:

Until last year, Komaba Cafeteria was operating on a reduced schedule from 11am to 2pm, but with the resumption of in-person classes, we are gradually returning to our normal operating hours, and for now, we have extended our hours to 10am to 7pm. The reason for extending to 7pm is not to prevent the spread of infection, but rather it is the longest time currently possible considering the gradual return to normal operations, the current usage situation, and our staffing situation.
We sincerely apologize that we are unable to meet your desired operating hours this time, Mr. Arita.
We are open from 10am, so if possible, we would appreciate it if you could consider having your meal earlier. We will continue to consider your requests, usage situation, income and expenses, and the feasibility of our staffing situation as we go along.

Q:

I wish they'd add more individual fish dishes.
While the fish in the set meals is delicious, the side dishes are honestly a bit disappointing...

A:

We have received many comments regarding our "fish" menu. When we reopened the "Set Meal Corner" on April 1st, 2022, we created the menu based on three concepts: "brown rice," "fish," and "affordability."
Furthermore, to differentiate the corners and to significantly reduce queues during peak hours, we have decided to create a menu that is only available at the "Set Meal Corner." Therefore, we are not currently considering offering the main ingredients from the "Set Meal Corner" as individual items. However
, approximately one month has passed since the corner reopened, and we are currently conducting a survey to gather feedback and opinions from our members to inform future menu creation. We would appreciate it if you could provide specific suggestions for alternative side dishes, especially if you felt the side dishes were unsatisfactory. (Survey forms and collection boxes are located at the comment card writing desk.)

Q:

I bring my lunch to school. My friend eats at the school cafeteria, but I'd like to eat with him. Can I eat my lunch in the cafeteria?

A:

There will be no problem if you use the cafeteria outside of peak hours (12:00-12:30).
With the start of the new school year, we are seeing a significant increase in users compared to last year. The period from 12:00 to 12:30 is particularly crowded, and despite reducing seating capacity (currently around 270 seats) as a preventative measure against infection, the number of users (500-550 people) is roughly the same as during the same time period in 2019, before the pandemic. Therefore, this time slot will be reserved for customers purchasing items from the central cafeteria only.
If your visit falls between 12:00 and 12:30, we would appreciate it if you would purchase even just miso soup or a small side dish.

Q:

I have high levels of bad cholesterol, so I try to eat fish, but I get bored of the only fish dishes available, which are mackerel. I think there are plenty of fried dishes, but as I'm health-conscious, I'd like to see more grilled fish, such as salmon

A:

We reopened our set meal corner on April 1st (11:00 AM - 2:00 PM, limited to 70 servings), and are currently offering the "Sprouted Brown Rice Set Meal." The main dish is a set meal featuring "fish," with daily specials such as "Mackerel Simmered in Miso," "Red Snapper Simmered in Broccoli," and "Deep-Fried Flounder." Please try this first.
We will continue to develop new ingredients to increase the variety of "fish" we offer, so we appreciate your patience.

Q:

I would like the school to open at 10:30 so that people can eat after the first period. I think this would ease the crowds at lunchtime a little

A:

The co-op cafeteria is currently open from 11:00 to 21:00, but the specialty shop corner "BriocheDoree" is open for breakfast from 8:00 to 11:00.
There are two types of breakfast sets, and regular items are also available for purchase as soon as they are ready. We hope you will take advantage of the specialty shop corner "BriocheDoree".