Collection of short message cards posted online

Q:

I know an international student who is a heavy cafeteria user and makes the effort to walk all the way from the Komaba Research Campus to the Komaba First Cafeteria just to eat. Since he can't read Japanese, I thought he would be happy if there were a message card that he could write in English
I also believe that creating an English version of the message cards would be very useful in understanding the difficulties non-Japanese speakers who use the cafeteria may be facing or any misunderstandings they may have about how to use the facilities

A:

Even now, some people are writing letters in English at the Central Cafeteria and other places, but your point is very valid, so we would like to consider some kind of responseContact Us – University of Tokyo Consumer Co-op (utcoop.or.jp)We will also consider the English translation, so we would appreciate your patience for a little while longer

Q:

The other day, I ordered a large cutlet curry, but the volume ratio of rice to curry was about 2:1, which was really unbalanced
I don't know if they're struggling because of high prices, but I would like them to either reduce the amount of rice or increase the amount of curry sauce

Also, it's hot during meals, so I would like you to lower the air conditioning setting

A:

Regarding the portion sizes of curry and rice you mentioned, the recipe remains the same as before COVID-19, with 320g of rice and 190g of curry roux, and is standardized across the university co-op cafeterias. We will check again to make sure the Central Cafeteria is serving the curry according to the recipe
Regarding the air conditioning in the hall, some of the power components had worn out, which meant that it was not cooling sufficiently. We will begin work on replacing the parts on Monday, July 4th

Q:

The beef cut steaks at the live kitchen corner always sell out quickly, so I hope they improve this
I've been looking forward to it but I've never had the chance to eat it..
I would also like to see improvements to operations between 6pm and 7pm. There are long lines in front of the registers, so why don't they hire more cashiers?

A:

We apologize for any inconvenience caused
Regarding your previous comments about the live kitchen, our corner is currently open from 11:00 to 14:00, and the planned number of meals is set based on the most recent business performance. It is quite difficult to make adjustments while minimizing food waste, which is why some menu items are sold out before 14:00
Regarding the 6:00 PM to 7:00 PM system, the number of users after 5:00 PM has been increasing since the beginning of May, so we are recruiting staff, but we are currently unable to fill the positions. We will continue to recruit staff. We also ask all users to cooperate by using cashless payment to speed up service

Q:

The QR code on the notice about the "One Line Cards" posted in the central cafeteria is incorrect
This is probably because the URL has been changed but the content of the post has not been updated, so the linked page no longer exists

A:

Thank you for pointing that out
We have corrected it as soon as possible. Thank you very much
If you have any questions or concerns, please use this inquiry form. Thank you

Q:

The live kitchen's opening hours are too short
Although they are asking people to spread out their use until 1:30 PM to reduce congestion, when I arrived at 1:40 PM, tickets were already sold out. Even if it's difficult to stay open all day, I hope they will continue to operate until around 3 PM

A:

Thank you for pointing this out. We also apologize for any inconvenience caused. Currently, our corner is open from 11:00 to 14:00, but yesterday we reached the planned number of meals at around 13:30 and had to close the corner. First, we will review the planned number of meals with the staff in charge so that we can continue to serve the menu until 14:00. Regarding extending our hours until 15:00, this will take some time as it will involve changes to our organization, but we will proceed with preparations for the extension. Thank you for your understanding

Q:

At the recent general meeting, it was decided that we would start a secondhand goods business to trade in computers, but would it also be possible to buy and sell used books on campus? We believe that there is a great demand for specialized books on campus

A:

Thank you for using the Co-op. Regarding purchasing used books, we do not have the financial resources to develop a purchasing system like a secondhand bookstore, and it is difficult to train personnel with the skilled knowledge required for purchasing, as is the case at secondhand bookstores. Considering the recent trends in book sales, we are currently unable to immediately begin purchasing and selling used books. We will consider future possibilities within the Co-op based on your feedback

Q:

There was a large amount of green stains on the inside of the white cup
I took a sip without realizing it and it made me feel really sick
I understand there have been many complaints about the cleaning of cups, but is there any intention to improve this?

A:

Regarding the cleaning of teacups, when we received a similar complaint in the past, we changed the operation to include bleaching twice a week in addition to the regular cleaning. We have not received any similar complaints since then
We will share your comments with our staff and recheck the work operations and checks

Q:

The tanmen in the noodle section was very delicious. Is there a possibility that it will be revived in other restaurants in the future?
*I would like to eat as many vegetables as possible at once

Also, is it possible to serve just stir-fried vegetables?
Raw vegetables just take up space, so please stir-fry them instead
The okra is always delicious!

A:

Thank you again for your feedback
Thank you for trying our "Tanmen." We are very happy to receive your kind words. "Tanmen" is currently served at the Second Cafeteria and the Faculty of Agriculture cafeteria, but from now on, it will be served on a daily basis at the Second Cafeteria and on a daily basis at the Faculty of Agriculture cafeteria
Regarding the "stir-fried vegetables" menu, the Central Cafeteria will be offering "Stir-fried Pork and Vegetables with Salt" in the cafeteria corner for one week only next week. Please give it a try. If there are still many requests after that, we will consider offering it again

Q:

After waiting in line for a long time at the live kitchen corner, we were told at the last minute that everything was sold out
If they don't tell me quickly if it's sold out, it would be a waste of time. What was the point of waiting in line?

A:

Thank you for pointing this out. We are also very sorry for the inconvenience caused. Normally, we would inform you that the item is sold out and offer our apologies before you line up. We will confirm the facts with our staff and will implement procedures, checks, and guidance to prevent a recurrence. We are very sorry
If you have any questions, please use this contact form

Q:

I think the Central Dining Hall's live kitchen menu is tweeted at 9am on the day, but it would be even better if we could know in advance. For example, wouldn't it be possible for them to tweet the live kitchen menu for the week all at once on Monday morning?

A:

Thank you for your valuable feedback. Yesterday, we tweeted this week's live kitchen menu schedule. We will be tweeting similar information starting next Monday
If you have any questions or concerns, please use this inquiry form. Thank you