Collection of short message cards

Q:

Recently, we've noticed a significant increase in foreign tourists using our services, regardless of the day of the week or time of day. While there's nothing inherently wrong with them using our services, the following issues are arising, and we would appreciate it if you could consider some solutions:
1. Signs in English and Chinese indicate that the service is unavailable to non-customers between 11:30 AM and 1:00 PM on weekdays, yet we see foreign tourists using the service regardless almost daily. We would like you to implement more effective measures to address this.
2. Foreign tourists often take a long time to pay, causing delays for those behind them. We would like you to set up a register specifically for Co-op Money payments. (A register dedicated to electronic money, including credit cards and transportation IC cards, would not be a solution.)

Thank you for your continued efforts in running the cafeteria. While the Central Cafeteria also plays a role as a tourist destination, we would appreciate it if you would take seriously any incidents that impair the convenience of students, faculty, and staff who use the cafeteria on a daily basis. Thank you in advance

A:

Regarding comment 1, we sincerely apologize for any inconvenience caused. The Co-op takes this matter very seriously and is considering possible countermeasures.
Regarding comment 2, we operate up to two Co-op Money-only registers during peak hours. Due to staffing shortages, there are days when only one Co-op Money-only register is available, and we apologize for any inconvenience caused. We will do our best to increase the number of Co-op Money-only registers in operation.

Q:

It would be great if you could make it possible to pay for JR tickets at the Travel Centers (Komaba and Hongo) using the Co-op's base money

A:

Currently, cashless payment for products handled at the Travel Center is limited to credit cards only.
　The reason is that Travel Center products are subject to cancellations and refunds on a daily basis.
　When a refund occurs, the refund is processed using the same settlement method as the payment method.
　Therefore, if a payment made with base money is canceled, it needs to be returned to base money, but
　it is difficult to handle this systemically, such as settling the difference after deducting cancellation fees and refund processing fees, and it is also complicated from an operational standpoint for the store.
　In addition, JR tickets can be refunded as cash vouchers at Midori no Madoguchi (ticket offices) in the city, which is also problematic.
　(We allow credit card payments for tickets because a system has been established that restricts refunds to only the store where they were purchased.) We will consider
　
　offering other payment methods if there are developments in future usage trends or if the system becomes easier to handle.