Regarding the new cash register introduced on September 1st...
Q:
I would like to inquire about the new cash register introduced on September 1st. It seems that each facility in the co-op, especially the cafeteria, is having a hard time dealing with the new machines. I am sorry to say that you are already struggling to respond, but I would like to ask you three questions regarding this.
・What is the cause?
It's possible that it's just that the new machines aren't used to them and it's taking a long time to operate them, or that there's a problem with the system. As a result, it seems that the deterioration of the user interface of the machine itself is also the cause. . Regarding this point, if there are any opinions from those who actually operate the cash register, I would like to ask how the co-op perceives the cause.
・Are there any countermeasures currently in place?
Please let us know if you have any countermeasures that you are implementing or considering to address the above causes.
・Is there a prospect to improve the time efficiency of the cash register and raise it to the previous level by the start of the class period (early October)?
If the school period continues as it is, it is expected that the cafeteria and shopping areas will be much more crowded than before. Frankly speaking as a user, if that happens, the option of using a non-co-op facility when you don't have time to spare will be a realistic option. Therefore, I am sure that you are aware that the start date of the class period (around October 3rd) is one of the limits for improving the situation. If the cause of the problem is familiarity or a defect, there is room for improvement. Only a short time has passed since the problem was discovered, but I would like to hear your thoughts at the moment, based on the cause and countermeasures.
There is no problem with the parts that can be answered, so thank you for your cooperation.
A:
Thank you for always using the University of Tokyo Co-op. We apologize for causing concern to everyone due to the replacement of the cash register. Thank you for contacting us again. We will answer the following requests, mainly regarding the Chuo Shokudo. We sincerely apologize for the late reply.
I. About the cause 0) The first day of cash register replacement was reached without getting used to it and preparing enough. 1) There was a mistake in changing the UI of the cash register operation screen (the order of food menus). Conventionally, the cash register operated a menu screen on a cash register panel specialized for each cafeteria. In the central cafeteria, the standard delivery screen is set as the default at the time of replacement, and the number of processes to call up the menu has increased significantly. 2) There is a time lag due to the panel operation necessary to welcome the next customer after the checkout payment is settled.There are multiple button operations that were not necessary at the cash register in the past, which causes time lag and stress. 3) The cause is the time lag that occurs when linking the cash register → Stella terminal (multi-payment terminal), and the specification that requires the input of the PIN number of the credit card.
II. About countermeasures 1) In order to change from the standard screen to the UI reorganized independently for each cafeteria, it is expected that the screen operation will be improved. 2) We are planning to change the specifications of the system that automatically transitions to the initial screen after the cash register payment. 3) Credit card PIN entry will be canceled up to a certain amount. Due to the specifications, there is currently no countermeasure for the time lag from the cash register to the connection with the Stella Terminal.
III. About the guideline at the time of the A semester 1) Improvement is expected (at the central cafeteria) in the week of September 12th. 2) I received a report that the specification of the system has changed and that it will not be delivered in time for October 3rd. 3) PIN entry will be modified around September 15th so that it will not be necessary up to a certain amount.
In addition, it has been found that payment is relatively fast because school cafeteria money and cash payments do not require a Stella terminal. We will consider setting up separate cash registers for school cafeteria money and cash registers, and measures to encourage the use of school cafeteria money. We do not have any prospects for returning to the previous level when the A semester starts, but we will continue to make necessary improvements. We apologize for the inconvenience, but thank you for your continued support.
