Why did you change the app...
Q:
Why did you change to the app when paying for the school cafeteria pass using the previous transportation IC card was comfortable enough? Problems include the need for a smartphone, the need for multiple registrations and logins within the app, the difficulty in receiving radio waves at Hongo Chuo Shokudo, and the need to activate the app before paying. . In the first place, it is unnatural to require a smartphone for the school cafeteria pass, which should be usable if there is enough money to deposit the conventional deposit and the school cafeteria pass. In addition, the transition that accompanied this was done arbitrarily and rapidly without considering the opinions of the students at all, and it must be said that users are neglected. Secondly, multiple logins are required within the app. In the first place, since I have registered for the school cafeteria pass, I should not need to register or log in any more, and I feel that I am being asked to do an unnecessarily complicated process. Third, Hongo's central cafeteria is difficult to receive radio waves due to structural problems. Finally, it is conceivable that the processing at the register becomes complicated. Using the app requires multiple operations such as unlocking the smartphone, logging in, selecting payment, and selecting the school cafeteria pass. The restaurant is expected to be even busier.
Why on earth did the students make such a change that no one asked for? Hopefully, they will return to the transportation IC card system.
A:
Thank you for always using the co-op. Thank you for your contribution. We apologize for the inconvenience caused by the transition from the school cafeteria pass to school cafeteria money. The school cafeteria pass system was linked to a POS cash register (manufactured by Toshiba TEC Co., Ltd.) that was shared not only by the University of Tokyo co-op but also by many co-ops in the Tokyo area. This time, due to the large-scale renovation of the system of the university co-op group nationwide, including the Tokyo area, the cash register will also be changed, and the system of the school cafeteria pass that was used only in the Tokyo area will be renewed and made into a smartphone app: Gakushoku Money It came to be done. We are very sorry for the inconvenience caused to our members by switching systems. The transition from the school cafeteria pass to school cafeteria money is due to the renewal of the nationwide system as described above, but the functions so far (cashless use at the co-op cafeteria, limited use for eating, My page usage history and nutrition information) will be basically maintained. In the future, we plan to implement point grants according to single items, events, fairs, etc. In addition to cafeterias, co-ops handle foods such as boxed lunches and beverages not only at cafeterias but also at stores where they are purchased. By promoting the use of the cafeteria and the purchasing department, we would like to help alleviate congestion. Lastly, we would like to consult with you individually about how to deal with union members who do not have a smartphone and who are currently using a school cafeteria pass. We believe that it is necessary to consider usage and payment methods other than smartphones systematically. We apologize for any inconvenience caused by the system change. Thank you for your continued support.
