The cashier was inside the register..
Q:
On Monday, the cashier was browsing books behind the counter. When I went to pay, she put the book down and processed the payment in a grumpy manner. It wasn't a pleasant experience
A:
We sincerely apologize for the inconvenience caused by our poor customer service .
We will share the feedback we received during morning meetings and other staff gatherings to ensure that our facilities are pleasant for everyone to use.
