Apology and Report Regarding Halal-Recommended Menu Items ②
We sincerely apologize again for failing to provide accurate information to those who were making meal choices based on their religious beliefs, and for damaging trust in the university cooperative
We are pleased to announce that we have established a target date for opening a dedicated consultation service that supports both Japanese and English, and for beginning the refund process for those who purchased the affected products.
Both services will be available starting November 11, 2026.
Looking ahead
, we view this incident not merely as a mistake in food management, but as an event that has damaged the trust of our customers who make meal choices based on their religious beliefs and values. In addition to
offering refunds, we will explain the situation to everyone, listen to your opinions and concerns, and work to prevent recurrence and restore your trust.
Once again, we sincerely apologize for the inconvenience and concern this has caused.
*Clicking the image will open a PDF (full text)
Click the image to view the full PDF.
