Travel Agency Terms and Conditions

Article 1 (Scope of Application)
Travel arrangement contracts concluded between the Association and travelers are subject to the provisions of these terms and conditions. Any matters not provided for in these terms and conditions shall be governed by laws, regulations or generally established customs.

2. If the Association enters into a special written agreement that does not violate laws and regulations and is not disadvantageous to the traveler, that special agreement will take precedence, notwithstanding the provisions of the preceding paragraph

Article 2 (Definition of terms)
In these terms and conditions, "arranged travel contract" means a contract under which the Association, at the request of the traveler, undertakes to make arrangements for the traveler to receive transportation, accommodation and other travel-related services (hereinafter referred to as "travel services") provided by transportation and accommodation facilities, etc., by acting as an agent, intermediary or broker for the traveler.

2. In these terms and conditions, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel

3. In these terms and conditions, "tour price" means the fare, accommodation fee and other expenses paid by the Association to transportation and accommodation providers, etc. in order to arrange travel services, as well as the travel business handling fee specified by the Association (excluding change procedure fees and cancellation procedure fees)

4. In this section, "communications contract" means an arranged travel contract concluded with a card member of a credit card company affiliated with the Association (hereinafter referred to as the "Affiliated Company") upon receiving an application by telephone, mail, facsimile, or other means of communication, in which the traveler agrees in advance to settle the claims or debts that the Association has against the traveler for the travel fare, etc. based on the arranged travel contract in accordance with the card member terms and conditions of the Affiliated Company separately established after the date on which such claims or debts should be fulfilled, and in which the travel fare, etc. will be paid in the manner specified in Article 16, Paragraph 2 or 5

5. In this section, "Electronic Acceptance Notice" means a notice of acceptance of a contract application, which is sent by means of information and communications technology via a telecommunications line connecting the computer, facsimile machine, telex or telephone (hereinafter referred to as "Computer, etc.") used by the Association and the Computer, etc. used by the Traveler

6. In these terms and conditions, "Card Use Date" means the date on which the traveler or the Association must pay the travel fare, etc. or fulfill the refund obligation based on the travel arrangement contract

Article 3 (Termination of Arrangement Obligations)
When the Association arranges travel services with the care of a good manager, the performance of the Association's obligations under the Arranged Travel Contract shall terminate. Therefore, even if the Association is unable to conclude a contract to provide travel services with transportation and accommodation facilities, etc. due to reasons such as full occupancy, closure, or inappropriate conditions, if the Association has fulfilled its obligations, the traveler must pay the Association's designated travel business handling fee (hereinafter referred to as the "Handling Fee"). If a communications contract is concluded, the Card Use Date shall be the date on which the Association notifies the traveler that it was unable to conclude a contract to provide travel services with transportation and accommodation facilities, etc.

Article 4 (Arrangement Agent)
In fulfilling an Arranged Travel Contract, the Association may have other travel agents, persons who make arrangements as a business, or other assistants, either in Japan or outside Japan, make all or part of the arrangements on its behalf.

Article 5 (Application for Contract)
A traveler who wishes to enter into a travel arrangement contract with the Association must fill out the application form provided by the Association with the required information and submit it to the Association together with an application fee in an amount separately determined by the Association.

2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to enter into a communications contract with the Association must notify the Association of his/her membership number and the details of the travel services he/she wishes to request

3. The application fee referred to in paragraph 1 will be treated as part of the travel fare, cancellation fee and other monies that the traveler must pay to the Association

Article 6 (Refusal to enter into a contract)
The Association may refuse to enter into a travel arrangement contract in the following cases.

1. When there is a business need for the Association

2. When a communications contract is to be concluded and the traveler's credit card is invalid, or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

Article 7 (Time of conclusion of contract)
The travel arrangement contract will be concluded when the Association agrees to the conclusion of the contract and accepts the application fee under Article 5, Paragraph 1.

2. Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be deemed to have been established when the Association issues a notice to the effect that it accepts the application under Article 5, Paragraph 2. However, if an electronic acceptance notice is issued under the contract, the contract shall be deemed to have been established when the notice reaches the traveler

Article 8 (Special provisions for conclusion of contract)
Notwithstanding the provisions of Article 5, Paragraph 1, the Association may, by special written agreement, conclude an Arranged Travel Contract without receiving payment of the application fee, by merely accepting the conclusion of the contract.

2. In the case of the preceding paragraph, the time when the travel arrangement contract is concluded will be clearly stated in the document referred to in the preceding paragraph

Article 9 (Special provisions for train tickets and accommodation vouchers, etc.)
Notwithstanding the provisions of Article 5, Paragraph 1 and the preceding Article, Paragraph 1, the Association may accept oral applications for travel arrangement contracts whose sole purpose is to arrange transportation or accommodation services and for which a document indicating the right to receive such travel services in exchange for the travel fee is issued.

2. In the case of the preceding paragraph, the travel arrangement contract shall be deemed to be established when the Association accepts the conclusion of the contract

Article 10 (Contract Document)
Promptly after the conclusion of an Arranged Travel Contract, the Association will issue to the traveler a document (hereinafter referred to as the "Contract Document") stating the travel itinerary, content of travel services, travel price and other travel conditions, as well as matters concerning the Association's responsibilities. However, if the Association issues a document indicating the right to receive tickets, accommodation vouchers and other travel services for all travel services arranged by the Association, the Association may not issue the Contract Document.

2. In the event that the contract document set forth in the main clause of the preceding paragraph is issued, the scope of travel services that the Association is obligated to arrange under the travel arrangement contract will be as set forth in said contract document

Article 11 (Methods using information and communications technology)
When, with the traveler's prior consent, instead of providing the traveler with a document or contract document stating the itinerary, content of travel services, travel price and other travel conditions and matters concerning the Association's responsibilities that is to be given to the traveler when concluding an Arranged Travel Contract, the Association provides the information that should be included in the document (hereinafter in this Article referred to as the "Information") by means of information and communications technology, the Association will confirm that the Information has been recorded in a file on the communications equipment used by the traveler.

2. In the case of the preceding paragraph, if the communications device used by the Traveler does not have a file for recording the Matters to be Mentioned, the Association will record the Matters to be Mentioned in a file (limited to one used exclusively for the Traveler) kept in the communications device used by the Association and confirm that the Traveler has viewed the Matters to be Mentioned

Article 12 (Changes to Contract Contents)
A traveler may request the Association to change the travel itinerary, the contents of travel services, or other contents of the travel arrangement contract. In this case, the Association will comply with the traveler's request as far as possible.

2. If the contents of the Arranged Travel Contract are changed at the request of the Traveler as described in the preceding paragraph, the Traveler shall bear the cancellation fee, penalty fee, and other costs required for changing the arrangements that are payable to transportation and accommodation facilities, etc. when canceling arrangements that have already been completed, and shall also pay to the Association the change procedure fee specified by the Association. Furthermore, any increase or decrease in the travel price resulting from the change in the contents of the Arranged Travel Contract shall be borne by the Traveler

Article 13 (Voluntary Termination by Traveler)
A traveler may cancel the Arranged Travel Contract in whole or in part at any time.

2. When an Arranged Travel Contract is terminated in accordance with the provisions of the preceding paragraph, the Traveler shall bear the cost already paid or to be paid to transportation and accommodation facilities, etc. as consideration for travel services already received by the Traveler, or for cancellation fees, penalty fees, and other costs relating to travel services not yet received, and shall also pay to the Association the cancellation procedure fee specified by the Association and the handling fee that the Association would have received

Article 14 (Cancellation due to reasons attributable to the traveler)
The Association may cancel the travel arrangement contract in the following cases:

1. When the traveler fails to pay the travel fee by the specified date

2. In the case where a communications contract has been concluded, when the traveler's credit card becomes invalid or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

2. When an Arranged Travel Contract is terminated in accordance with the provisions of the preceding paragraph, the Traveler shall bear the cancellation fees, penalty charges and other expenses already paid or to be paid in the future to transportation and accommodation facilities, etc. for travel services not yet received, and shall also pay to the Association the cancellation procedure fee specified by the Association and the handling fee that the Association would have received

Article 15 (Cancellation due to reasons attributable to the Association)
If it becomes impossible to arrange travel services due to reasons attributable to the Association, the traveler may cancel the travel arrangement contract.

2. When an Arranged Travel Contract is cancelled in accordance with the provisions of the preceding paragraph, the Association will refund to the Traveler the travel fee already received as consideration for the travel services already provided to the Traveler, excluding any expenses already paid or to be paid in the future to transportation and accommodation facilities, etc

3. The provisions of the preceding paragraph do not prevent a traveler from claiming damages from the Association

Article 16 (Tour Fee)
The traveler must pay the tour fee to the Association by the period determined by the Association prior to the commencement of the tour.

2. When a communications contract is concluded, the Association will receive payment for the travel fare using the card of the affiliated company without the traveler's signature on the designated slip. In this case, the card usage date will be the date on which the Association notifies the traveler of the confirmed content of the travel services

3. If the travel price changes before the start of the trip due to revisions in fares and fees of transportation and accommodation providers, fluctuations in exchange rates, or other reasons, the Association may change the travel price

4. In the case of the preceding paragraph, any increase or decrease in the travel price shall belong to the traveler

5. If the Association has concluded a Communications Contract with the Traveler and expenses, etc. that the Traveler must bear pursuant to the provisions of Chapter 3 or Chapter 4 arise, the Association will receive payment of those expenses, etc. by card of an Affiliated Company without the Traveler's signature on the prescribed slip. In this case, the Card Use Date shall be the date on which the Association notifies the Traveler of the amount of expenses, etc. that the Traveler must pay to the Association or the amount that the Association must refund to the Traveler. However, if the Association cancels the Arranged Travel Contract pursuant to the provisions of Article 14, Paragraph 1, Item 2, the Traveler must pay the expenses, etc. that the Traveler must pay to the Association by the date specified by the Association and by the payment method specified by the Association

Article 17 (Settlement of travel fare)
If the expenses paid by the Association to transportation and accommodation facilities, etc. in order to arrange travel services that should be borne by the traveler, as well as handling fees (hereinafter referred to as the "adjusted travel fare") do not match the amount already received as the travel fare, the Association will settle the travel fare promptly after the end of the trip in accordance with the provisions of the following paragraph and paragraph 3.

2. If the travel fee to be settled exceeds the amount already received as the travel fee, the traveler must pay the difference to the Association

3. If the travel fee is less than the amount already received, the Association will refund the difference to the traveler

Article 18 (Organization/Group Arrangements)
The Association will apply the provisions of this chapter to the conclusion of an arranged travel contract applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the "contract representative").

Article 19 (Person Responsible for Contract)
Unless a special agreement has been concluded, the Association will deem that the Person Responsible for Contract has all powers of attorney regarding the conclusion of travel arrangement contracts for the travelers comprising the party or group (hereinafter referred to as the "Constituents"), and will conduct transactions relating to the travel business for the party or group and the business set forth in Article 22, Paragraph 1, with the Person Responsible for Contract.

2. The contracting officer must submit a list of members to the Association or notify the Association of the number of members by the date specified by the Association

3. The Association shall not be liable for any debts or obligations that the contracting party currently owes or is expected to owe in the future to the members

4. If the contract representative does not accompany the party/group, the Association will deem a member selected in advance by the contract representative to be the contract representative after the start of the trip

Article 20 (Special provisions regarding the conclusion of a contract)
When concluding an Arranged Travel Contract with the Contract Representative, the Association may agree to the conclusion of the Arranged Travel Contract without receiving payment of the application fee, notwithstanding the provisions of Article 5, Paragraph 1.

2. In the event that an Arranged Travel Contract is concluded without receiving payment of the application fee pursuant to the provisions of the preceding paragraph, the Association shall deliver a document to that effect to the person responsible for the contract, and the Arranged Travel Contract shall be deemed to have been concluded at the time when the Association delivers said document

Article 21 (Change of Members)
When a request for a change of members is made by the contracting officer, the Association will comply with this request to the extent possible.

2. Any increase or decrease in the travel price resulting from the changes referred to in the preceding paragraph and any expenses required for such changes shall be borne by the Constituent Parties

Article 22 (Tour conductor services)
At the request of the contracting party, the Association may provide tour conductor services by having a tour conductor accompany an organization or group.

2. In principle, the tour conductor's tour services shall consist of the work necessary to carry out group activities according to the predetermined travel itinerary

3. In principle, the hours during which tour conductors provide tour conductor services are from 8:00 to 20:00

4. When the Association provides tour conductor services, the contracting party must pay the Association the prescribed tour conductor service fee

Article 23 (Responsibility of the Association)
If, in the performance of an Arranged Travel Contract, the Association or a person whom the Association has appointed to make arrangements on its behalf in accordance with the provisions of Article 4 (hereinafter referred to as the "Arrangement Agent") causes damage to a traveler intentionally or negligently, the Association shall be liable to compensate for such damage, provided, however, that this shall only apply if the Association is notified within two years counting from the day following the occurrence of the damage.

2. If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation or accommodation facilities, orders from a government agency, or other causes beyond the control of the Association or its travel agent, the Association shall not be liable for compensation for the damage, except in the case of the preceding paragraph

3. Notwithstanding the provisions of paragraph 1, with regard to damage to baggage as referred to in the same paragraph, the Association will compensate up to a maximum of 150,000 yen per traveler (except in cases where the damage is due to willful misconduct or gross negligence on the part of the Association), provided that the Association is notified within 14 days in the case of domestic travel, or within 21 days in the case of international travel, counting from the day following the occurrence of the damage

Article 24 (Traveler's Liability)
If the Association suffers damage due to the intention or negligence of a traveler, the traveler must compensate for the damage.

2. When entering into an Arranged Travel Contract, the Traveler must make use of the information provided by the Association and endeavor to understand the Traveler's rights and obligations and other contents of the Arranged Travel Contract

3. In order to smoothly receive the travel services described in the contract document, if a traveler becomes aware after the start of the trip that travel services different from those described in the contract document have been provided, the traveler must promptly notify the Association, its travel agent or the travel service provider in question at the travel destination

Article 25 (Payment Guarantee Bond)
The Association is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).

2. Travelers or members who have entered into a travel arrangement contract with the Association may receive repayment up to 70 million yen from the repayment guarantee deposited by the Japan Association of Travel Agents, an incorporated association, as set forth in the preceding paragraph, in respect of claims arising from that transaction

3. Our Association has paid its share of the reimbursement guarantee fund to the Japan Association of Travel Agents (Incorporated Association) in accordance with the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, and has therefore not deposited a business guarantee fund in accordance with Article 7, Paragraph 1 of the same Act

Article 1 (Scope of Application)
Contracts for package tours concluded between the Association and travelers (hereinafter referred to as "package tour contracts") shall be governed by these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established practices.

2. If the Association enters into a special written agreement that does not violate laws and regulations and is not disadvantageous to the traveler, that special agreement will take precedence, notwithstanding the provisions of the preceding paragraph

Article 2 (Definition of terms)
In these terms and conditions, "packaged tour" means a tour that is implemented by the Association, which prepares a travel plan in advance for the purpose of recruiting travelers, specifying the destination and itinerary of the tour, the content of the transportation or accommodation services that the travelers can receive, and the amount of the tour fee that the travelers should pay to the Association.

2. In these terms and conditions, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel

3. In this section, a "Communications Contract" means an Agent-Organized Tour Contract which the Association concludes with a card member of a credit card company (hereinafter referred to as the "Affiliated Company") affiliated with the Association or a company selling the Association's Agent-Organized Tours on its behalf, upon receiving an application by telephone, mail, facsimile, or other means of communication, in which the traveler agrees in advance to settle the claims or debts that the Association has against the traveler for the travel fee, etc. based on the Agent-Organized Tour Contract in accordance with the card membership terms and conditions of the Affiliated Company separately established on or after the date on which such claims or debts should be fulfilled, and in which the travel fee, etc. for the Agent-Organized Tour Contract will be paid in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article 19, Paragraph 2

4. In this section, "Electronic Acceptance Notice" means a notice of acceptance in response to a contract application, which is sent by means of information and communications technology, via a telecommunications line connecting the computer, facsimile machine, telex or telephone (hereinafter referred to as "Computer, etc.") used by the Association or a company that sells the Association's package tours on its behalf, with the Computer, etc. used by the traveler

5. In these terms and conditions, "Card Use Date" means the date on which the traveler or the Association must pay the travel fare, etc. or fulfill the refund obligations under the package tour contract

Article 3 (Contents of the Travel Contract)
In a package tour contract, the Association undertakes to make arrangements and manage the itinerary so that the traveler can receive transportation, accommodation and other travel-related services (hereinafter referred to as "Travel Services") provided by transportation and accommodation providers, etc., in accordance with the travel itinerary determined by the Association.

Article 4 (Arrangement Agent)
In fulfilling an agent-packaged tour contract, the Association may have other travel agents, professional travel arrangement agents, or other assistants in or outside Japan make all or part of the arrangements on its behalf.

Article 5 (Application for Contract)
A traveler who wishes to apply for a package tour contract with the Association must fill in the required information on the application form prescribed by the Association (hereinafter referred to as the "Application Form") and submit it to the Association together with an application fee in an amount separately determined by the Association.

2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a Communications Contract with the Association must notify the Association of the name of the package tour for which they wish to apply, the date of commencement of the trip, their membership number and other particulars (hereinafter referred to in the following Article as the "membership number, etc.")

3. The application fee referred to in paragraph 1 will be treated as part of the travel fee or cancellation fee or penalty fee

4. Travelers who require special consideration when participating in a package tour should notify us at the time of application. In this case, we will accommodate such requests to the extent possible

5. The expenses incurred by the Association in implementing special measures for the Traveler based on the application under the preceding paragraph shall be borne by the Traveler

Article 6 (Reservations by Telephone, etc.)
The Association accepts reservations for package tour contracts by telephone, mail, facsimile, or other means of communication. In this case, the contract is not concluded at the time of the reservation, and the traveler must submit an application form and application fee or notify the Association of their membership number, etc., in accordance with the provisions of Paragraph 1 or 2 of the preceding Article, within the period specified by the Association after the Association has notified the traveler of its acceptance of the reservation.

2. When an application form and application fee have been submitted or a membership number, etc. has been notified in accordance with the provisions of the preceding paragraph, the order in which package tour contracts are concluded will be determined by the order in which the reservations are received

3. If the traveler does not submit the application fee or does not notify the membership number, etc. within the period specified in Paragraph 1, the Association will treat the reservation as if it had not been made

Article 7 (Refusal to Enter into Contract)
The Association may refuse to enter into an agent-packaged tour contract in the following cases:

1. When the participant does not meet the gender, age, qualifications, skills, or other conditions for participating travelers that have been specified in advance by the Association

2. When the number of applicants reaches the planned number of applicants

　

3. When the traveler is likely to cause inconvenience to other travelers or hinder the smooth implementation of group activities

4. When there is a business need for the Association

5. When a communications contract is to be concluded and the traveler's credit card is invalid, or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

6. When the traveler is deemed to be a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, a company related to an organized crime group, or a corporate racketeer or other anti-social force

7. When the traveler makes violent demands, unreasonable demands, uses threatening words or actions or violence in relation to a transaction, or engages in any other act equivalent to these, against the Association

8. When the traveler spreads rumors, uses fraudulent means or force to damage the reputation of the Association or interfere with the Association's business, or engages in any other act equivalent to these

Article 8 (Time of Contract Formation)
A package tour contract will be formed when the Association consents to the conclusion of the contract and accepts the application fee as provided for in Article 5, Paragraph 1.

2. Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be deemed to have been established when the Association issues a notice of acceptance of the conclusion of the contract. However, if an electronic acceptance notice is issued for the contract, the contract shall be deemed to have been established when the notice reaches the traveler

Article 9 (Delivery of Contract Document)
Promptly after the contract specified in the preceding Article is concluded, the Association will deliver to the traveler a document (hereinafter referred to as the "Contract Document") stating the travel itinerary, content of travel services, travel price, other travel conditions, and matters concerning the Association's responsibilities.

2. The scope of travel services for which the Association is obligated to arrange and manage the itinerary under an agent-packaged tour contract shall be as set forth in the contract document referred to in the preceding paragraph

Article 10 (Definitive Document)
If it is not possible to state the confirmed itinerary or the names of transportation or accommodation facilities in the Contract Document referred to in Paragraph 1 of the preceding Article, the Contract Document will list only the names of the accommodation facilities to be used and any transportation facilities that are important to the description, and after the Contract Document is delivered, a document stating the confirmed status of these (hereinafter referred to as the "Definitive Document") will be delivered by the date specified in the Contract Document, which will be no later than the day before the start of the trip (or the start of the trip if the application for the Agent-Organized Tour Contract is made on or after the seventh day counting back from the day before the start of the trip).

2. In the case of the preceding paragraph, if a traveler wishes to confirm the status of their arrangements, the Association will respond promptly and appropriately, even before the issuance of a confirmation document

3. When the Confirmation Document referred to in Paragraph 1 has been issued, the scope of the Travel Services for which the Association is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 2 of the preceding Article will be specified as set out in said Confirmation Document

Article 11 (Methods of Using Information and Communications Technology)
When, with the prior consent of the Traveler, instead of providing the Traveler with a document, Contract Document or Final Document stating the itinerary, content of Travel Services, travel price and other conditions for the travel, and matters concerning the Association's responsibility, which is to be given to the Traveler when concluding a Package Tour Contract, the Association has provided the Traveler with the matters to be stated in such document (hereinafter in this Article referred to as "Matters to Be Stated") by means of information and communications technology, the Association will confirm that the Matters to Be Stated have been recorded in a file kept in the communications equipment used by the Traveler.

2. In the case of the preceding paragraph, if the communications device used by the Traveler does not have a file for recording the Matters to be Mentioned, the Association will record the Matters to be Mentioned in a file (limited to one used exclusively for the Traveler) kept in the communications device used by the Association and confirm that the Traveler has viewed the Matters to be Mentioned

Article 12 (Tour Fee)
The Traveler must pay to the Association the travel fee, the amount of which is stated in the Contract Document, by the date stated in the Contract Document and no later than the start date of the trip.

2. When a communications contract is concluded, the Association will receive payment of the travel fare in the amount stated in the contract document by card issued by the affiliated company without the traveler's signature on the designated slip. The card usage date will be the date the travel contract is concluded

Article 13 (Changes to Contract Contents)
In the event of a natural disaster, war, riot, suspension of the provision of travel services by transportation and accommodation facilities, etc., orders from government agencies, provision of transportation services not in accordance with the original operation plan, or any other event beyond the control of the Association, if this is unavoidable in order to ensure the safe and smooth implementation of the trip, the Association may change the itinerary, the contents of travel services, and other contents of the agent-packaged tour contract (hereinafter referred to as the "contract contents"), by promptly explaining to the traveler in advance why the event is beyond the Association's control and the causal relationship between the event and the event. However, in the case of an emergency and if it is unavoidable, an explanation will be given after the change has been made.

Article 14 (Changes in the amount of the tour price)
If the fares and charges applicable to the transportation facilities used in carrying out an agent-packaged tour (hereinafter referred to in this Article as "applicable fares and charges") are increased or decreased by a significant amount beyond what would normally be expected, compared to the applicable fares and charges published as valid at the time of soliciting the agent-packaged tour, due to a significant change in economic conditions or other reasons, the Association may increase or decrease the amount of the tour price within the amount of the increase or decrease.

2. When the Association increases the travel fare in accordance with the provisions of the preceding paragraph, it will notify the traveler of this fact before the 15th day counting back from the day before the start of the trip

3. When the applicable fares and fees as stipulated in paragraph 1 are reduced, the Association will reduce the tour price by the amount of the reduction in accordance with the provisions of the same paragraph

4. If a change in the contract content pursuant to the provisions of the preceding article results in a decrease or increase in the costs required for the implementation of the trip (including cancellation fees, penalty fees, and other costs that have already been paid or will be paid in the future for travel services that were not provided due to the change in the contract content in question) (excluding cases where the increase in costs is due to a shortage of seats, rooms, or other facilities at transportation and accommodation facilities, etc. despite the fact that the transportation and accommodation facilities, etc. are providing the travel services in question), the Association may change the amount of the travel price within that range at the time of the change in the contract content in question

5. In cases where the contract document specifies that the tour price will vary depending on the number of people using transportation and accommodation facilities, etc., and if the number of people using the facility changes after the conclusion of the package tour contract for reasons not attributable to the Association, the Association may change the amount of the tour price in accordance with the terms of the contract document

Article 15 (Replacement of Traveler)
A traveler who has concluded an agent-packaged tour contract with the Association may, with the consent of the Association, transfer his/her contractual status to a third party.

2. When a Traveler wishes to request the Association's approval as provided for in the preceding paragraph, he/she must fill in the required information on a form prescribed by the Association and submit it to the Association together with the required fee

3. The transfer of contractual status under Paragraph 1 shall take effect upon the consent of the Association, and thereafter the third party who has taken over the status under the Travel Contract shall succeed to all of the Traveler's rights and obligations relating to the said package tour contract

Article 16 (Traveler's Right to Cancel)
A traveler may cancel an agent-packaged tour contract at any time by paying to the Association the cancellation fee set forth in Schedule 1. In the case of canceling a correspondence contract, the Association will receive payment of the cancellation fee by card of an affiliated company without the traveler's signature on the designated slip.

2. Notwithstanding the provisions of the preceding Paragraph, a Traveler may cancel an Agent-Organized Tour Contract before the start of the trip without paying the cancellation fee in any of the following cases:

1. When the contents of the contract are changed by the Association. However, this applies only when the change is one of those listed in the upper column of Schedule 2 or other important changes

2. When the travel fare is increased pursuant to the provisions of Article 14, Paragraph 1

3. When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events occur, making it impossible or highly likely that the safe and smooth operation of the trip will become impossible

4. When the Association has not issued a final written document to the traveler by the deadline specified in Article 10, Paragraph 1

5. When it becomes impossible to carry out the trip according to the itinerary stated in the contract document due to reasons attributable to the Association

3. Notwithstanding the provisions of Paragraph 1, if, after the commencement of the travel, the Traveler is unable to receive the Travel Services mentioned in the Contract Document due to reasons not attributable to the Traveler, or if the Association notifies the Traveler to that effect, the Traveler may cancel the contract for that part of the Travel Services that he or she is unable to receive without paying the cancellation fee

4. In the case of the preceding paragraph, the Association will refund to the traveler the amount of the travel fee for the part of the travel services that the traveler was unable to receive. However, if the case of the preceding paragraph is not due to reasons attributable to the Association, the Association will refund to the traveler the amount remaining after deducting from the refund the amount of the cancellation fee, penalty fee, and other costs that have already been paid or that must be paid in the future for the travel services in question

Article 17 (Right of cancellation by the Association, etc. - Cancellation before the start of the trip)
The Association may cancel the package tour contract before the start of the trip in the following cases, explaining the reasons to the traveler.

1. When it is discovered that the traveler does not meet the gender, age, qualifications, skills, or other conditions for participating travelers that have been clearly stated by the Association in advance

2. When the traveler is deemed unable to undergo the trip due to illness, absence of necessary attendants, or other reasons

3. When it is deemed that the traveler may cause inconvenience to other travelers or hinder the smooth operation of the group tour

4. When the traveler requests an unreasonable burden in relation to the contents of the contract

5. When the number of travelers does not reach the minimum number of participants stated in the contract document

6. When there is an extremely high risk that the conditions for carrying out the trip, such as the amount of snowfall required for a skiing trip, which were clearly stated at the time the contract was concluded will not be fulfilled

7. When a natural disaster, war, riot, suspension of travel services by transportation or accommodation providers, orders from government agencies, or other events beyond the control of the Association occur, making it impossible or highly likely that the safe and smooth implementation of the trip according to the itinerary stated in the contract document will become impossible

8. In the case where a communications contract has been concluded, when the traveler's credit card becomes invalid or the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card membership terms and conditions of the affiliated company

2. If the Traveler fails to pay the Travel Price by the date mentioned in the Contract Document referred to in Article 12, Paragraph 1, the Traveler will be deemed to have cancelled the Agent-Organized Tour Contract on the day following that date. In this case, the Traveler must pay to the Association a penalty charge in an amount equivalent to the cancellation fee specified in the preceding Article, Paragraph 1

3. When the Association wishes to cancel a package tour contract for reasons set forth in Paragraph 1, Item 5, it will notify the traveler of the cancellation of the trip prior to the thirteenth day in the case of a domestic trip (the third day in the case of a day trip), or the twenty-third day in the case of an overseas trip (the thirty-third day in the case of a trip commencing during the peak period as specified in Appendix 1), counting back from the day before the start of the trip

9. When it is found that the traveler falls under any of the items 6 to 8 of Article 7

Article 18 (Right of cancellation by the Association - Cancellation after the start of the trip)
In the following cases, the Association may cancel part of the package tour contract, even after the start of the trip, by explaining the reasons to the traveler.

1. When the traveler is unable to continue the trip due to illness, absence of necessary attendants, or other reasons

2. When the traveler disrupts the discipline of group activities by violating the instructions of the tour conductor or other persons who are required to ensure the safe and smooth operation of the trip, or by assaulting or threatening such persons or other accompanying travelers, thereby hindering the safe and smooth operation of the trip

3. When it is found that the traveler falls under any of the items 6 to 8 of Article 7

4. When the continuation of the trip becomes impossible due to natural disasters, war, riots, suspension of travel services by transportation and accommodation providers, orders from government agencies, or other events beyond the control of the Association

2. If the Association cancels a package tour contract in accordance with the provisions of the preceding paragraph, the contractual relationship between the Association and the traveler will be terminated prospectively. In this case, the Association's obligations regarding the travel services already provided to the traveler will be deemed to have been validly repaid

3. In the case of the preceding paragraph, the Association will refund to the Traveler the amount of the travel fee relating to the portion of the Travel Services which the Traveler has not yet received, minus the amount of the cancellation fee, penalty fee and other costs which have already been paid or which must be paid in the future for such Travel Services

Article 19 (Refund of Tour Fare)
If the tour fare has been reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or if the package tour contract has been cancelled in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the traveler, the Association will refund the amount to the traveler within seven days counting from the day following the cancellation in the case of a refund due to cancellation before the start of the tour, or within 30 days counting from the day following the end of the tour as stated in the contract document in the case of a refund due to a reduction in the tour fare or cancellation after the start of the tour.

2. If the Association has concluded a Communications Contract with a Traveler and the travel fare is reduced in accordance with the provisions of Article 14, Paragraphs 3 to 5, or the Communications Contract is terminated in accordance with the provisions of the preceding three Articles, resulting in an amount to be refunded to the Traveler, the Association will refund said amount to the Traveler in accordance with the card membership terms and conditions of the Affiliated Company. In this case, the Association will notify the Traveler of the amount to be refunded within seven days from the day following the cancellation in the case of a refund due to cancellation before the start of the trip, or within 30 days from the day following the end of the trip stated in the Contract Document in the case of a refund due to a reduction or cancellation after the start of the trip, and the day on which the Association notifies the Traveler will be considered the Card Use Date

3. The provisions of the preceding two paragraphs shall not prevent the Traveler or the Association from exercising the right to claim compensation for damages in accordance with the provisions of Article 27 or Article 30, Paragraph 1

Article 20 (Return Arrangements after Contract Cancellation)
If the Association cancels an agent-packaged tour contract after the start of the trip in accordance with the provisions of Article 18, Paragraph 1, Items 1 or 4, the Association will, at the traveler's request, undertake to make arrangements for the travel services necessary for the traveler to return to the place of departure of the trip.

2. In the case of the preceding paragraph, all expenses required for the journey back to the place of departure shall be borne by the Traveler

Article 21 (Group/Organization Contracts)
The Association shall apply the provisions of this chapter to the conclusion of package tour contracts applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the "contract representative").

Article 22 (Person Responsible for Contract)
Unless a special agreement has been concluded, the Association will deem that the Person Responsible for Contract has all powers of attorney regarding the conclusion of package tour contracts for the travelers who make up the party or group (hereinafter referred to as the "Constituents"), and transactions regarding the travel business for the party or group will be conducted with the Person Responsible for Contract.

2. The contracting officer must submit a list of members to the Association by the date specified by the Association

3. The Association shall not be liable for any debts or obligations that the contracting party currently owes or is expected to owe in the future to the members

4. If the contract representative does not accompany the party/group, the Association will deem a member selected in advance by the contract representative to be the contract representative after the start of the trip

Article 23 (Itinerary Management)
The Association will endeavor to ensure the safe and smooth operation of the Traveler's trip, and will perform the following services for the Traveler. However, this does not apply if the Association has concluded a different special agreement with the Traveler.

1. When it is deemed that there is a risk that the traveler will not be able to receive travel services during the trip, necessary measures will be taken to ensure that the travel services are provided in accordance with the package tour contract

2. If, despite taking the measures set forth in the preceding paragraph, it becomes necessary to change the contents of the contract, we will make arrangements for alternative services. In this case, if the travel itinerary is changed, we will endeavor to ensure that the changed travel itinerary conforms to the purpose of the original travel itinerary, and if the content of the travel services is changed, we will endeavor to ensure that the changed travel services are similar to the original travel services, and we will make every effort to keep the changes to the contract contents to a minimum

Article 24 (Instructions of the Association)
From the start of the trip until its end, when traveling in a group, travelers must follow the instructions of the Association to ensure the safe and smooth operation of the trip.

Article 25 (Duties of tour conductors, etc.)
Depending on the content of the trip, the Association may have a tour conductor or other person accompany the tour to perform all or part of the duties set out in each item of Article 23 or other duties that the Association deems necessary in connection with the package tour.

2. In principle, the hours during which tour conductors and other personnel referred to in the preceding paragraph will be engaged in the work referred to in the same paragraph shall be from 8:00 to 20:00

Article 26 (Protective Measures)
If the Association deems that a traveler is in a state requiring protection due to illness, injury, etc. during the trip, it may take necessary measures. In this case, if this is not due to reasons attributable to the Association, the expenses incurred in taking such measures shall be borne by the traveler, who must pay such expenses by the date designated by the Association and in the manner designated by the Association.

Article 27 (Responsibility of the Association)
If, in the performance of an agent-packaged tour contract, the Association or a person whom the Association has appointed to make arrangements on its behalf in accordance with the provisions of Article 4 (hereinafter referred to as the "arrangements agent") causes damage to a traveler intentionally or through negligence, the Association shall be liable to compensate for such damage, provided, however, that this shall apply only if the Association is notified within two years counting from the day following the occurrence of the damage.

2. If a traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation or accommodation facilities, orders from a government agency, or other causes beyond the control of the Association or its travel agent, the Association shall not be liable for compensation for the damage, except in the case of the preceding paragraph

3. Notwithstanding the provisions of paragraph 1, with regard to damage to baggage as referred to in the same paragraph, the Association will compensate up to a maximum of 150,000 yen per traveler (except in cases where the damage is due to willful misconduct or gross negligence on the part of the Association), provided that the Association is notified within 14 days in the case of domestic travel, or within 21 days in the case of international travel, counting from the day following the occurrence of the damage

Article 28 (Special Compensation)
Regardless of whether or not the Association is liable under the provisions of Paragraph 1 of the preceding Article, the Association will pay compensation and solatium in the amounts specified in advance for certain damage suffered by a traveler to their life, person, or baggage while participating in an agent-packaged tour, in accordance with the Special Compensation Regulations attached hereto.

2. If the Association is liable for the damages referred to in the preceding paragraph pursuant to the provisions of Paragraph 1 of the preceding Article, the compensation to be paid by the Association under the preceding paragraph shall be deemed to be the damages to be paid based on that liability, up to the amount of the damages to be paid

3. In the case provided for in the preceding paragraph, the Association's obligation to pay compensation pursuant to the provisions of Paragraph 1 shall be reduced by an amount equivalent to the damages (including compensation deemed to be damages pursuant to the provisions of the preceding paragraph) that the Association is required to pay pursuant to the provisions of Paragraph 1 of the preceding Article

4. With regard to package tours organized by the Association for travelers participating in package tours organized by the Association, for which a separate travel fee is collected, such tours will be treated as part of the contents of the main package tour contract

Article 29 (Itinerary Guarantee)
In the event of a significant change to the contract contents listed in the upper column of Schedule 2 (excluding any of the changes listed in the following items (excluding changes due to a shortage of seats, rooms or other facilities at transportation and accommodation facilities, etc. despite the transportation and accommodation facilities, etc. continuing to provide the travel services)), the Association will pay a change compensation amounting to at least the travel price multiplied by the rate listed in the lower column of the same Schedule, within 30 days from the day following the end of the trip. However, this does not apply if it is clear that the Association will be liable for the change pursuant to the provisions of Article 27, Paragraph 1.

1. Changes due to the following reasons:

B. Natural disasters and catastrophes

B. War

C. Riots

D. Orders from government agencies

E. Suspension of travel services such as transportation and accommodation facilities

F. Providing transportation services that are not based on the original operation plan

G. Necessary measures to ensure the safety of the life or body of the tour participants

2. Changes relating to the cancelled part of the package tour contract when the package tour contract is cancelled in accordance with the provisions of Articles 16 to 18

2. The amount of change compensation to be paid by the Association shall be limited to 15% of the tour price per traveler per package tour. Furthermore, if the amount of change compensation to be paid by one traveler per package tour is less than 1,000 yen, the Association will not pay change compensation

3. If, after the Association has paid an alteration compensation in accordance with the provisions of Paragraph 1, it becomes clear that the Association will incur liability in accordance with the provisions of Article 27, Paragraph 1 for the alteration, the traveler must return the alteration compensation for the alteration to the Association. In this case, the Association will pay the amount remaining after offsetting the amount of damages that the Association should pay in accordance with the provisions of the same Paragraph against the amount of alteration compensation that the traveler should return

Article 30 (Responsibility of Traveler)
If the Association suffers damage due to the intention or negligence of a traveler, the traveler must compensate for the damage.

2. When entering into a package tour contract, the traveler must make use of the information provided by the Association and endeavor to understand the traveler's rights and obligations and other contents of the package tour contract

3. In order to smoothly receive the travel services described in the contract document, if a traveler becomes aware after the start of the trip that travel services different from those described in the contract document have been provided, the traveler must promptly notify the Association, its travel agent or the travel service provider in question at the travel destination

Article 31 (Payment Guarantee Bond)
The Association is a guarantor member of the Japan Association of Travel Agents (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).

2. Travelers or members who have concluded a package tour contract with the Association may receive reimbursement up to 70 million yen from the reimbursement guarantee deposited by the Japan Association of Travel Agents, Inc., as set forth in the preceding paragraph, in respect of claims arising from that transaction

3. Our Association has paid its share of the reimbursement guarantee fund to the Japan Association of Travel Agents (Incorporated Association) in accordance with the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, and has therefore not deposited a business guarantee fund in accordance with Article 7, Paragraph 1 of the same Act